Opening Word documents from Win7

Al_1

Bit poster
Hi all,
Have a client having an issue when attempting to open a word document in parallels running windows 7.
windows default file association is for Word(Mac) , but when trying to open , it just hangs, then does nothing. Opening task manager, i see it running 100% usage and will just sit there.
Opening the file directly from Mac works fine, so somewhere in it trying to launch from within windows it hangs.
Looking for any advice.
Thanks
 
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