Order Fulfillment: no delivery

T

thbauer

Bit poster
I recently ordered the Parallels 4.0 upgrade pursuant to a Parallels e-mail notification, and have yet to receive the media. No response has been received to the query I posted via the Customer Service web service; and the order status web service disavows knowledge of the order. Here is the acknowledgment e-mail I received on 11/20/08:


Thank you for placing an order through Nova Development's
online store. We're pleased to confirm your order:

Your order number is: 1020681007
Date: Nov 19th, 2008

If you have purchased software for download, you can download it from here:
https://shop.novadevelopment.com/members/

(login with the email address & password used when ordering)
Username: thbauer@gmail.com

Please allow up to 90 minutes for your order to be processed prior to checking on the status of your order

Product: Parallels Desktop 4.0 for Mac Upgrade - Boxed
First Name: Ted
Last Name: Bauer
Notes:
To install Acronis True Image & Acronis Disk Director please complete these steps:


Complete the full upgrade process installing Parallels & Parallels Tools.
Go to the Device Menu with Windows running and select the CD/DVD-ROM1 Menu item.
Select the Connect Image command.
A dialog will appear - navigate to the Parallels.ISO file you downloaded originally. Select Choose.


An installation screen will appear. Follow the instructions on screen to complete the installation of Acronis True Image and Acronis Disk Director.


Thank you again. Your order will be processed right away.
REMINDER: All Next Day and 2nd Day orders will ship next business day.
Please note that you must be present and sign for Next Day and 2nd Day
deliveries upon arrival.

Should you have any questions, please feel free to contact
our Customer Service department.

Nova Development
www.novadevelopment.com
Click to expand...



I would appreciate a timely response from a Parallels Team member.

Regards,

Ted
 
Nothing to do with Parallels. If you purchased Parallels Desktop from Nova then you should contact that reseller. Parallels Sales dep can assist you in case if you purchased Parallels Destop directly from our web-site
 
And how do you recommend doing that? I have searched high and low for e-mail addresses that are not dead ends.
TIA
 
I'll try the telephone, because I've yet to receive and e-mail response via the web link recommended (I used that last week!).

Regards,
 
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