Outlook 2013 screen redraw

Discussion in 'Windows Virtual Machine' started by DoniK, Oct 29, 2013.

  1. DoniK

    DoniK Hunter

    Messages:
    123
    When restoring Outlook 2013 from being minimized in systray, the screen often does not redraw properly. The underlying windows will show through parts of it. I have disabled hardware acceleration in Outlook and disabled add-ins, but neither has helped. Some reports online have suggested this is a graphics driver issue, but since this is Parallels, I can't try a different driver.

    Anyone else?

    PD 9.0.23140.935944 (latest)
    Mac Mini mid-2011
    Win 8.1 x64 + latest patches
    Office 2013 + latest patches
    256MB VRAM + DX10
    Windowed VM (not coherence) + "Windows 7 Look"
     
    Last edited: Oct 29, 2013
  2. DoniK

    DoniK Hunter

    Messages:
    123
    Screenshot below. The gray area is my desktop wallpaper showing through, where it doesn't redraw. To fix each time, I have to re-size the Outlook 2013 window, such a maximize and restore down again.

    Outlook2013redraw.jpg
     
    Last edited: Oct 29, 2013
  3. sergk

    sergk Parallels Developers

    Messages:
    520
    DoniK,
    here are some questions for you:
    1) What mode are you using: Coherence, Fullscreen or Windowed?
    2) Check '3D acceleration' option in Virtual Machine configuration: is it ON or OFF?
    3) Please create Problem Report then send it and post it's ID here.
     
  4. DoniK

    DoniK Hunter

    Messages:
    123
    Thanks @sergk:

    1) Windowed
    2) On (DX10)
    3) 30369492
     
  5. sergk

    sergk Parallels Developers

    Messages:
    520
    Please check the next Outlook option:
    File->Options->Advanced->Display->'Disable hardware graphics acceleration'. Is it On or Off?
     
  6. DoniK

    DoniK Hunter

    Messages:
    123
    Thanks, but I've already answered these questions in my OP. Outlook hardware graphics acceleration is disabled.
     
  7. sergk

    sergk Parallels Developers

    Messages:
    520
    Try to set DX9 in virtual machine configuration.
     
  8. DoniK

    DoniK Hunter

    Messages:
    123
    Good idea, should have tried that. Made the change, so far so good. But sometimes it looks good for a little while and then gets bad again, so will report back later today. Thanks!
     
  9. sergk

    sergk Parallels Developers

    Messages:
    520
    Sometimes Office 2013 glitches on real PC machines too. You may have such issue.
     
  10. DoniK

    DoniK Hunter

    Messages:
    123
    It's still good, so I think that solved it. Thanks again!
     
  11. DoniK

    DoniK Hunter

    Messages:
    123
    Nope, the redraw problem is back.
     

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