Paid support money back

[utw-Mephisto]

Hi,

I send a few mails to the info@ address with some pre-sales questions and general questions. Not support related... I never received an answer.

When browsing here in the forums it seems that even people who paid the support package don't get answers on the phone (just a not taking calls voicemail) . For me as "not a customer" yet kinda guy it seems that this company is some sort of postbox company only with one guy cashing out the money.

My question : Do I get my money back if I pay for support and never receive any ? If so how can I claim it (chargeback?)

I mean the software seems to be great but on the first sight not quite trustworthy ....

 

[utw-Mephisto]

WTF

I simply asked if I get the money back for phone support which is not existing ..

And good for you if you don't need support but if you check the links posted you will see that there is a need for it etc.

Anyway .. since I don't get my initial question answered anyway a Mod / Admin can close this / delete this thread anyway ..