Parallels 10 auto update query

Discussion in 'General Questions' started by David_T, Jan 6, 2016.

  1. David_T

    David_T Bit Poster

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    I have parallels 10, very happy with it. Now I have an update message that I've chosen to remind me later as I couldn't risk a problem at the time.

    The top line description is v10.3.0.29227 is available and I have 10.0.2-27712. But the text in the box says "This is an update for parallels 11 for Mac build 10.3.0". I don't want to pay for parallels 11 as everything still works fine, the bug list may have a few points that cold be a problem for me.

    Is it safe to update to that version, or will I be railroaded in to parallels 11 if I update?
     
  2. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

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    3,141
    Hi David, yes, you an update Parallels Desktop 10 to the most recent update and check how it works. You may check out this article about the update summary.
     
  3. David_T

    David_T Bit Poster

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    The dialog box is saying it's a parallels 11 update. Is that a mistake?
     
  4. Dhruba@Parallels

    Dhruba@Parallels Kilo Poster

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    No, that's not mistake. Parallels Desktop 10 for Mac latest build is 10.3.0 (29227).
     
  5. MehreenS

    MehreenS Bit Poster

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    Hello Dear
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  6. David_T

    David_T Bit Poster

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    Ok, so why does the dialog say this is an update for parallels 11?
    I already have Yosemite, and had to buy a parallels upgrade for Mavericks. I don't want to be trapped into buying parallels again by it sneakily upgrading to 11.
    I'm getting fed up with having to buy upgrades because apple and microsoft update their OS. Makes you nervous about updating anything these days.

    [​IMG]
     
  7. David_T

    David_T Bit Poster

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    Come on Mr Parallels, answer the question
     
  8. David_T

    David_T Bit Poster

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    Is no one from parallels able to answer the above?
     
  9. Ram@Parallels

    Ram@Parallels Parallels Support

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    Hi,
    If you are running your Mac on Yosemite, you can continue working with Parallels Desktop 10 for Mac, please refer to http://kb.parallels.com/114381 to know
    Parallels Desktop and Mac OS (Host) compatibility, however, could you please provide us a screenshot of the service notification you received, so that we can understand that issue better.
     
  10. David_T

    David_T Bit Poster

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    Like the one 3 posts above???
     
  11. Ram@Parallels

    Ram@Parallels Parallels Support

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    776
    Hi David_T,
    There are 2 types of notifications you may received, they are service notifications.
    1. If there is any new build for Parallels Desktop 10 for Mac you will receive a notification for update.
    2. As you are running your Mac on Yosemite, you may have received a service alert, because, Parallels Desktop 10 for Mac is completely not optimized with OS X El Capitan, in future if you upgrade to OS X El Capitan you may face so issues in using Parallels desktop 10 for Mac on OS X El Capitan, because Parallels Desktop 10 for Mac is completely not optimized with OS X El Capitan, that is the reason you might have received a service alert.

    Parallels Desktop 10 for Mac, is completely optimized with Yosemite. You can continue working with Parallels Desktop 10 for Mac on Yosemite with out upgrading it to Parallels Desktop 11.
     
  12. David_T

    David_T Bit Poster

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    Please read the messages, and the question I have posted. It's not about what's for what OS version. I have yosemite, and have parallels 10, I want to keep parallels 10.

    That message box appears every time I open parallels. It says this update is for PARALLELS 11 , not 10. I am asking if I do that update will I stay on parallels 10?

    Again the message box says: "This update for Parallels Desktop 11 for Mac build 10.3.0 (29227)" - can you see the image of the message box I posted?
     
  13. David_T

    David_T Bit Poster

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    No new attempts to read the question yet???
     
  14. Nemensi

    Nemensi Kilo Poster

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    I guess it's a typo in the message. 10.3.0 (29227) is the last 10.x version.
     
  15. David_T

    David_T Bit Poster

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    I guess that as well, but you wouldn't think it would take so long for someone at parallels to confirm
     
  16. David_T

    David_T Bit Poster

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    It's not a difficult question!!!!!
     
  17. David_T

    David_T Bit Poster

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    It's not a good sign when you can't get a basic question answered about their software
     
  18. David_T

    David_T Bit Poster

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    I wonder if I need 10 or 11 posts to get an answer, if there a difference between 10 and 11 - interesting question that seems to be beyond parallels people.
     
  19. David_T

    David_T Bit Poster

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    OK, don't the update at a non-critical time, and it must be a typo. Nice lack of support there guys
     

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