Update:
Okay so I submitted a support ticket and they came back with a set of instructions to follow, found here:
Nothing happened, not any better. I entered that into the support ticket and their reply is:
In order to have the issue investigated and resolved faster, we would like to offer you a secure, SSL protected remote session via LogMeIn application. It will allow us to access your computer and gain control over it remotely to perform the required steps to resolve issues for you.
While in session, your permission would be required to perform any of the actions on your computer. You will also be able to terminate the session at any time. All traces of the applet will disappear from your computer after the session is finished.
To schedule a session, please follow the below link (make sure you chose the correct time zone):
* https://support.parallels.com/Auth/Session/6fd829b177eb2fae805/
Something doesn't seem right here, either Parallels works or it doesn't, and it doesn't. I'm not the only one having this issue.
Keep me and others updated on your status as well.
* Not actual link in order to keep their stuff from going all crazy.
** Note my system is Yosemite 10.10 & Parallels 9. I don't want Parallels 10 until it works with Yosemite.