Parallels 12.1.3 takes over 5 minutes to start!!!

Anyone else seeing this? It takes me over 5 minutes just for the Control Center to show up for Parallels in 10.12.3! Driving me INSANE.

 

No, this machine doesn't have anything connected and honestly the behavior is happening BEFORE even getting the Control Center up (as noted in my first post). So it's something BEFORE dealing with the virtual machines individually! I've been living with this for a couple months now. Seems like it started with 10.12.0. 'prl_disp_service' hangs each time:
Screenshots:

• https://cl.ly/1C422r0j0R3h
  
• https://cl.ly/1w123V3W4701
  
• Parallels sample: https://cl.ly/0Q0h381p460S
• https://cl.ly/3c1a0X0R082X
  
• prl_disp_service sample: https://cl.ly/1y2o0U0P0a0q

 

Paul, this is very interesting. That seems to help and it seems to start without issues under a fresh user. What do I need to do to this account in order to make things work properly again?

 

I don't see a link to the article you note? Is it this one? I am concerned since I would have thought it would be more thorough in cleaning up user configuration files in ~/Library/Preferences, etc.!

 

So I went ahead and did as the article instructed, but ran it through AppCleaner (that other software devs recommend, such as Cocoatech) and removed all support files. After a reboot, I reinstalled Parallels, but unfortunately I'm hitting the enormous startup time problem still with my own account. Again, it's taking like 5 minutes just to draw the Control Center!

Also, when I finally get it to come up and I try to go into the settings of a virtual machine, it hangs on these screens forever with the spinner in front of the greyed out dialogue:


When it finally did come up, it came up with the old VMs that I had previously, so I have to believe that I did not remove all of the configuration files and that the one(s) that was / were left is the one that is causing the trouble... What would that be?

 

Any input there Paul?

 

@paul ping

 

Still no input here @paul et al?

 

Will try to reply this way to see if it will catch attention too...

 

Let us know the results please

 

I did let you know the results above, please review the thread and you will see that I am in a holding pattern waiting for input from you...

 

We're sorry for the delay response. Please follow the below steps and let us know how it goes:
1. Uninstall Parallels Desktop 12 by following below command:

• Quit Parallels Desktop.
• Launch Terminal application (Applications > Utilities > Terminal).
• Execute the following commands separately (one by one):
  sudo su
  
  NOTE: You will be prompted to enter your Mac password after executing the first command. Due to security measures you won't be able to see the password itself, just type it in and hit return/Enter.
  rm -rfd /System/Library/Extensions/prl*
  
  rm -rfd ~/Library/Preferences/com.parallels*
  
  rm -rfd ~/Library/Preferences/parallels
  
  rm -rfd ~/Library/Parallels
  
  rm -rfd ~/Library/Saved\ Application\ State/com.parallels.desktop.console.savedState
  
  rm -rfd /Library/logs/parallels.log
  
  rm -rfd /Library/Preferences/Parallels/
  
  rm -rfd /private/var/db/Parallels/
  
  rm -rfd /private/var/.parallels_swap
  
  rm -rfd /private/var/db/receipts/'com.parallels*'
  
  rm -rfd /private/var/db/Parallels/Stats
  
  rm -rfd /private/var/root/library/preferences/com.parallels.desktop.plist
  
  rm -rfd ~/Applications\ \(Parallels\)/
  
  rm -rfd /Applications/Parallels\ Desktop.app/
  
• Restart the Mac.
• Install Parallels Desktop again.

[FONT=Arial, Helvetica, Verdana, sans-serif]If the issue still persists, please follow the article
[/FONT]

 

That appears to have helped. Thank you. It seems that Parallels needs to work on detecting some corruptions or something better...

 

You're welcome. Glad to know it worked.

Chances are that corruption on the Mac hard disk (should there be any in your case) might have caused this problem. Disk corruption typically affects software applications - this applies for any platform. There might be software applications specifically designed for detecting disk corruption, but such a feature, on a conventional level, cannot be implemented in just about any software program, least of all Parallels Desktop. I'd suggest that you contact Apple support and check for disk errors on your Mac machine.