Parallels 12 - Activation on new MAC not working

Discussion in 'General Questions' started by IvanT5, Oct 9, 2020.

  1. IvanT5

    IvanT5 Bit Poster

    Messages:
    1
    Hello Support,
    I'm having problems activating my permanent license for parallels 12 on a new MAC. When I try to activate, introducing the license key, I get the following error:
    This license has reached its activation limit and can no longer be used to activate new product copies
    I have followed the KB article with an unsuccessful result:
    https://kb.parallels.com/123461
    No other parallels software running on old machines because does not exists no more, so there is no computer right now using the license. So please can support help me to solve this issue I cannot use parallels right now.
    Thanks,
    Kind regards.
     
  2. kavyaM@Parallels

    kavyaM@Parallels Staff Member

    Messages:
    101
    @IvanT5 We have responded in a personal message, please reply so that we can assist you further.
     

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