Parallels 13 install on Mac OS 10.13.6 - "Unable to start Parallels services"

J

JiminyJ

Bit poster
Hi there,

I am trying to install the trial version of Parallels Desktop 13 to test before purchasing. Unfortunately, my experience with this program so far has not been great.

After installing, whenever I try to launch it, it displays the error message "Unable to start Parallels services" it then directs me to the website at https://kb.parallels.com/au/124001. It tells me to run "ls -dlO /private/tmp" and it should show a "restricted" somewhere in the output. When I enter it, there is no restricted mentioned. I anyway tried to follow the remaining steps but the error still persists.

Is there any way for me to run this program? I am using a MacBook Pro 13" 2017 model running Mac OS v 10.13.6.

I am unable to contact support because they don't allow someone who has not yet purchased it to lodge a ticket. Very disappointed with my experience so far.
 
I was experiencing this too. What finally worked for me was to trash the Parallels apps in /Applications. Empty the trash. Reboot. Reinstall it. (On my reinstall, I didn't reinstall Parallels Toolbox, though I don't think that was the problem.) It is working for me now.
 
Thanks for the suggestion Scott. I tried that trashing it, even removing the hidden config files etc., left over from the install. Nothing worked for me.

In the end I installed VMware Fusions 10 and that is working fine for me, so I have since purchased that instead.

Cheers.
 
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