Parallels 15 Crashing Mac..

Discussion in 'Installation and Configuration' started by Jblock86, Sep 10, 2019.

  1. Jblock86

    Jblock86 Bit Poster

    Messages:
    2
    Since updating to Parallels 15 every couple of days my Mac will crash.
    Looking at the Panic Report:
    System uptime in nanoseconds: 182517818886995
    last loaded kext at 182514371012323: com.parallels.kext.netbridge 15.0.0 46967 (addr 0xffffff7f86d3d000, size 90112)
    last unloaded kext at 1261580308793: com.parallels.kext.hypervisor 15.0.0 46967 (addr 0xffffff7f86cf9000, size 196608)

    Something may be crashing my iMac.

    Anyone having any similar issues?
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,799
    @Jblock86 please collect the tech.report after the issue reproduced and post the report's ID here for the further issue investigation. Thanks in advanced.
     
  3. Jblock86

    Jblock86 Bit Poster

    Messages:
    2
    This doesn't happen always when parallels is open which is the very odd part. It's like something is going on in the background. Will is post report IDs when it happens again.
     
    Maria@Parallels likes this.
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,799
    Thank a lot for cooperation with. Looking forward to your response and the report ID.
     
  5. SudarshanS

    SudarshanS Bit Poster

    Messages:
    1
    Problem report. Parallels 15 and Mac OS Catalina.

    panic(cpu 4 caller 0xffffff7f96f9da8d): watchdog timeout: no checkins from watchdogd in 94 seconds (5413 total checkins since monitoring last enabled)
    Backtrace (CPU 4), Frame : Return Address
    0xffffff8206203c40 : 0xffffff801653bb1b
    0xffffff8206203c90 : 0xffffff80166733e5
    0xffffff8206203cd0 : 0xffffff8016664e5e
    0xffffff8206203d20 : 0xffffff80164e2a40
    0xffffff8206203d40 : 0xffffff801653b207
    0xffffff8206203e40 : 0xffffff801653b5eb
    0xffffff8206203e90 : 0xffffff8016cd2575
    0xffffff8206203f00 : 0xffffff7f96f9da8d
    0xffffff8206203f10 : 0xffffff7f96f9d467
    0xffffff8206203f50 : 0xffffff7f96fb2e76
    0xffffff8206203fa0 : 0xffffff80164e213e
    Kernel Extensions in backtrace:
    com.apple.driver.watchdog(1.0)[EFAA17B9-A62C-30B7-9602-0BB5282EDDD6]@0xffffff7f96f9c000->0xffffff7f96fa4fff
    com.apple.driver.AppleSMC(3.1.9)[CA7CACA5-58A6-3E59-9F67-2422183AB544]@0xffffff7f96fa5000->0xffffff7f96fc3fff
    dependency: com.apple.driver.watchdog(1)[EFAA17B9-A62C-30B7-9602-0BB5282EDDD6]@0xffffff7f96f9c000
    dependency: com.apple.iokit.IOACPIFamily(1.4)[3467C105-9354-3BD2-85F3-E5AEF94BD275]@0xffffff7f96f07000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[1286D5E5-A6A1-3C44-A244-04C068903DB2]@0xffffff7f96f10000

    BSD process name corresponding to current thread: kernel_task
    Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

    Mac OS version:
    19C57

    Kernel version:
    Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
    Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
    Kernel slide: 0x0000000016200000
    Kernel text base: 0xffffff8016400000
    __HIB text base: 0xffffff8016300000
    System model name: MacBookPro15,1 (Mac-937A206F2EE63C01)
    System shutdown begun: NO

    System uptime in nanoseconds: 54218456155284
    last loaded kext at 36378807409187: >!AXsanScheme 3 (addr 0xffffff7f9a6a0000, size 32768)
    last unloaded kext at 36499578656225: >!AXsanScheme 3 (addr 0xffffff7f9a6a0000, size 32768)
    loaded kexts:
    com.parallels.kext.netbridge 15.1.2 47123
    com.parallels.kext.hypervisor 15.1.2 47123
    com.parallels.kext.vnic 15.1.2 47123
    com.cisco.kext.acsock 4.8.0
    org.virtualbox.kext.VBoxNetAdp 6.1.0
    org.virtualbox.kext.VBoxNetFlt 6.1.0
    com.McAfee.AVKext 1
    com.McAfee.FileCore 1
    org.virtualbox.kext.VBoxUSB 6.1.0
    com.Cylance.CyOpticsMacOSDriver 1
    com.Cylance.CyProtectDrvOSX 1
    org.virtualbox.kext.VBoxDrv 6.1.0
    >AudioAUUC 1.70
    @kext.AMDFramebuffer 3.0.4
    @kext.AMDRadeonX4000 3.0.4
    @kext.AMDRadeonServiceManager 3.0.4
    >!AGraphicsDevicePolicy 4.5.21
    @fileutil 20.036.15
    @AGDCPluginDisplayMetrics 4.5.21
    >!AHV 1
    |IOUserEthernet 1.0.1
    |IO!BSerialManager 7.0.2f4
    >!AUpstreamUserClient 3.6.8
    >pmtelemetry 1
    >AGPM 111.4.1
    >!APlatformEnabler 2.7.0d0
    >X86PlatformShim 1.0.0
    >AGDCBacklightControl 4.5.21
    >!A!IKBLGraphics 14.0.3
    @Dont_Steal_Mac_OS_X 7.0.0
    @kext.AMD9500!C 3.0.4
    >!AThunderboltIP 3.1.3
    >BridgeAudioCommunication 6.60
    >!ABridgeAudio!C 6.60
    >!AMCCSControl 1.13
    >!AMuxControl2 4.5.21
    >!ATopCaseHIDEventDriver 3420.1
    >!AHIDALSService 1
    >!AGFXHDA 100.1.422
    >!A!IPCHPMC 2.0.1
    >!A!ICFLGraphicsFramebuffer 14.0.3
    >!A!ISlowAdaptiveClocking 4.0.0
    >!AAVEBridge 6.1
    @filesystems.autofs 3.0
    >BCMWLANFirmware4355.Hashstore 1
    >BCMWLANFirmware4364.Hashstore 1
    >BCMWLANFirmware4377.Hashstore 1
    @filesystems.hfs.kext 522.0.9
    @BootCache 40
    @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
    @!AFSCompression.!AFSCompressionTypeZlib 1.0.0
    >!AVirtIO 1.0
    >!ABCMWLANBusInterfacePCIe 1
    @filesystems.apfs 1412.61.1
    @private.KextAudit 1.0
    >!ASmartBatteryManager 161.0.0
    >!AACPIButtons 6.1
    >!ASMBIOS 2.1
    >!AACPIEC 6.1
    >!AAPIC 1.7
    $!AImage4 1
    @nke.applicationfirewall 303
    $TMSafetyNet 8
    @!ASystemPolicy 2.0.0
    |EndpointSecurity 1
    @kext.AMDRadeonX4100HWLibs 1.0
    @kext.AMDRadeonX4000HWServices 3.0.4
    |IOUSBUserClient 900.4.2
    |IOAVB!F 800.17
    >!ASSE 1.0
    >!ABacklightExpert 1.1.0
    @!AGPUWrangler 4.5.21
    @kext.AMDSupport 3.0.4
    >!ASMBus!C 1.0.18d1
    >!AGraphicsControl 4.5.21
    >!AHIDKeyboard 209
    >!AHS!BDriver 3420.1
    >IO!BHIDDriver 7.0.2f4
    >!AActuatorDriver 3420.2
    >!AMultitouchDriver 3420.2
    >!AInputDeviceSupport 3420.4
    |IONDRVSupport 569.3
    |IO!BHost!CUARTTransport 7.0.2f4
    |IO!BHost!CTransport 7.0.2f4
    >!A!ILpssUARTv1 3.0.60
    >!A!ILpssUARTCommon 3.0.60
    >!AOnboardSerial 1.0
    @!AGraphicsDeviceControl 4.5.21
    |IOAccelerator!F2 438.2.8
    |IOGraphics!F 569.3
    |IOSlowAdaptiveClocking!F 1.0.0
    >X86PlatformPlugin 1.0.0
    >IOPlatformPlugin!F 6.0.0d8
    @plugin.IOgPTPPlugin 800.14
    |IOEthernetAVB!C 1.1.0
    @kext.triggers 1.0
    >usb.cdc.ncm 5.0.0
    >usb.cdc 5.0.0
    >usb.networking 5.0.0
    >usb.!UHostCompositeDevice 1.2
    >usb.!UHub 1.2
    |IOSurface 269.6
    @filesystems.hfs.encodings.kext 1
    |IOAudio!F 300.2
    @vecLib.kext 1.2.0
    >!ABCMWLANCore 1.0.0
    >mDNSOffloadUserClient 1.0.1b8
    >IOImageLoader 1.0.0
    |IOSerial!F 11
    |IO80211!FV2 1200.12.2b1
    >corecapture 1.0.4
    |IOSkywalk!F 1
    >!AThunderboltPCIDownAdapter 2.5.2
    >!AThunderboltDPInAdapter 6.2.4
    >!AThunderboltDPAdapter!F 6.2.4
    >!AHPM 3.4.4
    >!A!ILpssI2C!C 3.0.60
    >!A!ILpssDmac 3.0.60
    >!A!ILpssI2C 3.0.60
    >usb.!UVHCIBCE 1.2
    >usb.!UVHCI 1.2
    >usb.!UVHCICommonBCE 1.0
    >usb.!UVHCICommon 1.0
    >!AEffaceableNOR 1.0
    |IOBufferCopy!C 1.1.0
    |IOBufferCopyEngine!F 1
    |IONVMe!F 2.1.0
    |IOUSB!F 900.4.2
    >!AThunderboltNHI 5.8.1
    |IOThunderbolt!F 7.4.7
    >usb.!UXHCIPCI 1.2
    >usb.!UXHCI 1.2
    >!AEFINVRAM 2.1
    >!AEFIRuntime 2.1
    >!ASMCRTC 1.0
    |IOSMBus!F 1.1
    |IOHID!F 2.0.0
    $quarantine 4
    $sandbox 300.0
    @kext.!AMatch 1.0.0d1
    >!AKeyStore 2
    >!UTDM 489.60.3
    |IOSCSIBlockCommandsDevice 422.0.2
    >!ACredentialManager 1.0
    >KernelRelayHost 1
    >!ASEPManager 1.0.1
    >IOSlaveProcessor 1
    >!AFDEKeyStore 28.30
    >!AEffaceable!S 1.0
    >!AMobileFileIntegrity 1.0.5
    @kext.CoreTrust 1
    |CoreAnalytics!F 1
    |IOTimeSync!F 800.14
    |IONetworking!F 3.4
    >DiskImages 493.0.0
    |IO!B!F 7.0.2f4
    |IO!BPacketLogger 7.0.2f4
    |IOUSBMass!SDriver 157.40.7
    |IOSCSIArchitectureModel!F 422.0.2
    |IO!S!F 2.1
    |IOUSBHost!F 1.2
    >usb.!UCommon 1.0
    >!UHostMergeProperties 1.2
    >!ABusPower!C 1.0
    |IOReport!F 47
    >!AACPIPlatform 6.1
    >!ASMC 3.1.9
    >watchdog 1
    |IOPCI!F 2.9
    |IOACPI!F 1.4
    @kec.pthread 1
    @kec.corecrypto 1.0
    @kec.Libm 1
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,799
    Sorry for the delay in response. Are you able to collect the full report and post the ID here?
     
  7. LeeF4

    LeeF4 Bit Poster

    Messages:
    2
    i am having the same problem. Glad to know it isn't just me and my setup
     
  8. NoamS

    NoamS Bit Poster

    Messages:
    3
    I have reported this in version 14 still in version Version 15.1.2 (47123) I was told that this is a defect and that it will be fixed in the next release ... this is a product that has been bought but it is not behaving as it should, the only way to avoid loss is to pause the virtual machine before locking your mac.
    when is parallels going to fix this issue?
    I have uploaded the panic dump and I have support ticket 2666711 it is still states that it is in engineering I have generated a report and still, the have passed this to "our next level of support team and they will contact you directly for further assistance" then "We have escalated this issue to our Development team to investigate it deeper".
    then got the latest release, still crashing, sent crash report.
    next "We have forwarded the data you provided to Development team"
    last communication in the ticket, "For now, according to Parallels Support rules, I'll have to close this ticket because the issue is being currently investigated by the Development Team. They supposed the issue to be fixed in the latest update but something went wrong so that they are working on that to resolve it in the next update/hotfix."
    this current ticket is from October 2019, I can't see the earlier ticket that I originally reported this problem.
    can Parallels please sort this out and please respond.
     

    Attached Files:

  9. LeeF4

    LeeF4 Bit Poster

    Messages:
    2
    So are we fairly sure the problem is coming from Parallels?
     
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,799
    Hi, this issue is under investigation,
    Parallels Engineering team are currently working on the resolution and we will inform you once fix or any workaround will be available.
     
  11. NoamS

    NoamS Bit Poster

    Messages:
    3
    Hi Maria,
    Thank you for your response,
    It is clear from this discussion that I am not the only one who is suffering from this defect I am sure that if we search I will find more.
    I do love using Parallels, it is a good product, it is just that this instability causes me to loose work (I don't always remember to pause the VM).
    The change note from:
    Parallels Desktop 15 for Mac 15.1.1 (47117)
    states "Resolves an issue with Parallels Desktop crashing occasionally while the Mac is sleeping."
    this is obviously not the case, this issue has been around quite a while, is there an ETA or at least an estimation?

    Thanks,

    Noam.
     
  12. TravisP3

    TravisP3 Bit Poster

    Messages:
    1
    I'm hitting a very similar crash with Parrallels
    15.1.3 (47255)
     
  13. NoamS

    NoamS Bit Poster

    Messages:
    3
    Hi TravisP3,
    The only way I have managed to avoid the Crash is by pausing Parallels before leaving the laptop so you don't lose any work.
    @parallels engineering isn't time for this defect to be looked out more seriously, i.e. P1? we rely on this payed for product for our work.
    Regards,
    Noam.
     
  14. ChristianB21

    ChristianB21

    Messages:
    1
    This exact issue is happening to me. Brand new 16" MBP that crashes everyday.
    Version 15.1.3 (47255)

    macOS Catalina Version 10.15.4
     

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