I am running Parallels Desktop for Mac version 15.0.0-46967 on macOS 10.14.6 (mojave).
I have two guests installed: Windows 10 and Ubuntu 18.04, both with the latest parallels tools.
My iMac is the 27-inch, Late 2013 model with an SSD installed in place of the original fusion drive.
When parallels starts, it does one of three things:
- Causes my iMac to hang while showing the spinning beachball/pinwheel and being completely unresponsive aside from mouse movement.
- Gets stuck on the parallels splash screen, never showing the control center window.
- Gets stuck starting one of the guests (it doesn't seem matter whether it's the Windows or Ubuntu guest).
I have tried:
- Uninstalling and reinstalling parallels
- Running Disk First Aid (this shows no issues, and my hard drive is quite new).
- Running the Apple diagnostic tool (this shows a System Management Controller issue, but this seems unrelated according to https://support.apple.com/en-gb/HT201295).
- Switching my guest to the Apple hypervisor.
- Restarting my mac and removing the power cable for a few minutes, then replacing my power cable and trying again.
Occasionally after uninstalling and reinstalling, parallels will work for a few days with no issues before hitting this problem again.
I notice that the process 'prl_disp_service' is often stuck at 100% CPU at times when the system hangs.
I run ESET antivirus, but have disabled the firewall feature to ensure there are no issues connecting with prl_disp_service.
My iMac often stays in standby for hours at a time with parallels running, but the issues frequently happen after a clean reboot.
I have attached my parallels.log for your reference.
These issues have cost me a lot of time and energy. How can I get parallels working properly on my mac?
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