parallels 17 - windows 11 crashing

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by mutlum, Sep 15, 2023.

  1. mutlum

    mutlum Bit poster

    Hi everyone,
    I am not sure what is going on all of a sudden, but when in a windows 11 VM from an apple MBP, (m1 silicone), if I try to load Microsoft Edge the machine crashes out. I have tried the basic troubleshooting, of restarts, remove app, and re-install, but still no joy unfortunately. It has worked no problem for several years and then all of a sudden gone.

    Any help would be much appreaciated seeing as Parrallels help is very absent these days. Many thanks.

    kind regards
  2. Maxim Rasulov

    Maxim Rasulov Staff Member

    Best Answer

    We have checked the automated reports and the situation with crashes in Parallels Desktop 17 is related to the release of macOS Ventura, only Parallels Desktop 18 is fully compatible with this operating system.

    We recommend that you upgrade to the latest version of Parallels Desktop.

    However, if you would like to keep using Parallels Desktop 17, as a workaround, please try to disable SharedShortcuts in config.pvs file.

    To disable SharedShortcuts, please perform the following steps:

    1. Shut down the Virtual Machine. Make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut down (Actions > Shut Down).

    2. Click on the Parallels Desktop icon in the Mac menu bar -> select Control Center.

    Note: You can also right-click on the Parallels Desktop application icon in the dock -> select Control Center.

    3. Right-click on your virtual machine and select "Show in Finder".

    4. Right-click on the .pvm file -> "Show package contents".

    5. Right-click config.pvs -> "Open with" -> "TextEdit" -> locate the following string:


    6. Change the value from 1 to 0.

    7. Press the Command-S shortcut to save changes.

    8. Start your virtual machine, and check if the issue persists.

    If the issue persists, please reproduce the issue and collect an additional technical report (click on the Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report), and send the report's 9-digit ID in a reply message.
  3. mutlum

    mutlum Bit poster

    Wow that seems to have worked, many thanks for your prompt reply. Could I ask what this does, will I loose any functionality or security? Also was Parallels not supposed to be compatible with Ventura OS?
    Many thanks for your help once again.
  4. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Parallels Desktop 18 is fully compatible with macOS Ventura, so to ensure the Parallels Desktop works seamlessly with your macOS version, we advise you to upgrade to Parallels Desktop 18. The workaround above would help you to keep using version 17, but the Shared Shortcuts functionality will be disabled.

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