Parallels 19: resolution stuck at 1024x768

Discussion in 'Installation and Configuration of Parallels Desktop' started by AndersW1, Sep 5, 2023.

  1. AndersW1

    AndersW1 Bit poster

    Messages:
    3
    Im stuck with resolution 1024x786. It seems like pararells can't find any display drivers? When in display setting in windows, the option for changing the resolution is grayed out at 1024x768. In Parallels control center I use the option "best for Retina" (but have tried the other options as well)

    Paralles 19 PRO, Version 19.0.0 (54570)
    Mac OSX Ventura 19.0.0
     
    AndersW1, Sep 5, 2023
    #1
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    176
    Hello!
    In order to proceed with further investigation, kindly provide us with the below information:
    1. Reproduce the issue.
    2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
    Thank you!
     
    Avinash Bundhoo, Sep 7, 2023
    #2
  3. AndersW1

    AndersW1 Bit poster

    Messages:
    3
    Thanks!
    I have gone through the steps and also responded to your email. This is the report ID: 435525600. I hope to get it fixed quickly since it is impossible to work with Parallels now.
     
    AndersW1, Sep 12, 2023
    #3
  4. RobertT19

    RobertT19 Bit poster

    Messages:
    1
    @AndersW1 I am having the same issue. Were you able to get a resolution on this?
    Thanks in advance!
     
    RobertT19, Sep 21, 2023 at 8:47 AM
    #4

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