Parallels 4.0 Tools - Mouse not installing

Discussion in 'Windows Guest OS Discussion' started by dmd113, Nov 11, 2008.

  1. dmd113

    dmd113

    Messages:
    4
    Just updated to Parallels 4.0. The installation of Parallels Tools fails (and the mouse doesn't work) with the following error.

    "Cannot Install this Hardware
    There was a problem installing this hardware:
    VM Additions PS/2 Port Mouse

    An Error occurred during the installation of the device

    Not enough storage is available to process this command"


    There is plenty of storage available (10GB+).

    Thanks,
    Ryan
     

    Attached Files:

  2. John@Parallels

    John@Parallels

    Messages:
    6,343
    VM is infected or corrupted
    try to perform Virus scan or repair
    To remove splash screen
    There is keys combination you can use during VM upgrade in order
    to remove splash screen:
    Control+Command+Option+R
     
  3. cwhatley

    cwhatley

    Messages:
    3
    I've got the same problem and my VM is definitely not infected with anything.
     
  4. dmd113

    dmd113

    Messages:
    4
    I can get a mouse working by plugging in after the VM has started up. I've looked into it a bit more and it looks like it might be occurring because I have the old Microsoft "Virtual Machine Additions" installed (viewable in Add/Remove Programs). Looking around, I've seen many conflicts between VMA and VMWare, Parallels, etc. This isn't removable without reinstalling Windows.
     
  5. stuartf

    stuartf Bit Poster

    Messages:
    25
    I have the same problem and my XP Home VM is also definitely not infected
     
  6. John@Parallels

    John@Parallels

    Messages:
    6,343
    What about some drivers installed in VM?
     
  7. dmd113

    dmd113

    Messages:
    4
    I reinstalled Windows and everything is fine. I'm going to go out on a limb and say it was caused by the "Virtual Machine Additions"
     
  8. mpantoja

    mpantoja

    Messages:
    4
    Mouse not installing, too!

    My Windows install is originally from a Virtual PC image and has been updated as Parallels has been updated. I also get the "Mouse Driver can not be installed message". The VM is NOT infected with a virus.

    Reinstalling Windows is NOT my preferred solution. I'm *upgrading*, not starting from scratch.

    Version 3.0 didn't seem to have a problem with previous Virtual PC images. Version 4.0 advertises compatibility with VPC:

    From http://www.parallels.com/products/desktop/upgrade/:
    "New Users: Have a non-Parallels Desktop for Mac virtual machine? Easily migrate a Fusion, VirtualBox or Virtual PC VM to the best virtual home on the market. Convert!"
     
  9. John@Parallels

    John@Parallels

    Messages:
    6,343
    Just to clarify VPC compatibility since version 7.2
     
  10. mpantoja

    mpantoja

    Messages:
    4
    @John@Parallels

    Not sure what "VPC compatibility since version 7.2" means. I started with VPC, then converted the VM in Parallels 2, upgraded to Parallels 3 and finally upgraded to Parallels 4. The mouse worked fine this morning in V3, but when I upgraded to V4, the mouse problems occurred.

    Any idea why V3 didn't have a problem with legacy VPC references, yet V4 does?

    Any suggestions other than "start from scratch"?

    I'll post the problem to MacFixit.com, TUAW.com and MacNN.com to see if anybody else has a suggestion...
     

    Attached Files:

  11. stephen123

    stephen123 Bit Poster

    Messages:
    4
    I also upgraded from Virtual PC and it worked fine in Parallels 2 and 3. Now upgrading to 4 I have these same problems: 1) It can't share the mouse and Keyboard with the Mac. I have to unplug the mouse and re-plug it to get the dialog asking if I want to use it on Mac or Windows. 2) The same error message about "VM Additions PS/2 Port Mouse".

    I have plenty of hard drive capacity available and plenty of memory. I tried upping memory to 2Gb but it didn't help Now I'm upping the drive partition to 32GB.
     
  12. stephen123

    stephen123 Bit Poster

    Messages:
    4
    I found a solution!

    I used Parallels transporter to convert the Hard Drive of the non-working Virtual Machine into a new Virtual Machine.

    This solved BOTH the mouse and keyboard problems AND the error with "Not enough storage is available to process this command".
     
  13. mdominguezmd

    mdominguezmd

    Messages:
    1
    Coherence Issue

    My problem is slightly different, but still bothersome.

    Since upgrading yesterday, I can't control the mouse/pointer when in Coherence mode. Full screen and Window modes work appropriately. I did not have this problem in version 3.0.

    Any thoughts? Am I missing something?

    Thanks,

    Michael
     
  14. Pagemakers

    Pagemakers Kilo Poster

    Messages:
    96
    Mouse is totally bust for me.

    BootCamp. XP. IMac. 10.5.5

    It either doesn't work, or the click doesn't work. V4 is totally bust
     
  15. DaTa

    DaTa

    Messages:
    192
  16. drglass

    drglass

    Messages:
    3
    Did you find a solution yet? I have the exact same problem in Windows Vista but not in XP. All other modes work fine and the mouse driver appears OK.

    drglass@doctor4u.com
     
  17. John@Parallels

    John@Parallels

    Messages:
    6,343

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