It's good to see support!
Parallels Team:
Thanks for coming to help!
Is there a way to tell if the installation is correct once PD 4 is up and running? Could you tell us what the 4 steps are exactly? I've seen here that step 1 is conversion, step 3 is virtual driver updating, and step 4 is install Parallels Tools. Is this correct? I ask because although PD 4 appears to be working now on my iMac Duo Core with XP Home sp3- after a few attempts at installing it- I don't know if it is operating as designed and/or at optimal efficiency. Perhaps if I know what all the steps are I would know what to look for in terms of correct operation.
Background: during my first attempt at installing v. 4 my computer went through step 1 fine, albeit slowly, then hung up on step 2. A window saying the upgrade could not be completed came up, but nothing about manual installation. When I closed that window out, a rudimentary VM window was still present so I went to the PD menu to attempt to install Parallels Tools manually. This brought up the "4 step" window again and it again stalled at step 2, this time not allowing my input devices to work. I force-quit Parallels and reinstalled v. 4 and this time, rather than going to "4 step" window, it just seemed to slowly open XP while asking for the location of various hardware drivers. I was able to manually install Parallels Tools (although nothing told me to attempt that), and now everything seems to work fine. Files and programs from v. 3 seem to open and operate correctly. It even stopped looking for drivers, and is running in Coherence mode. The changes I see are very impressive! I just want to make sure everything is as it should be. Is there a way of verifying whether or not the installation is complete and correct? Since I never got some of the screens and messages others have reported here (e.g., never saw the screen you posted, never saw a window for steps 3 or 4, wasn't asked to re-activate Windows), and the apparently successful attempt took well under an hour, I'm a little wary about the true success of my upgrade. I see the v.4 Tools listed in my Program list, and the upgrades seem to be listed in PD/Preferences, but if there was some check I could run to put my mind at ease I'd love to know about it.
Last edited: Nov 13, 2008