Parallels Access crashing on launch (Jailbroken)

PerkinsB · Aug 27, 2013

On my device (iPad Mini CDMA, 16GB black) which is jailbroken (running iOS 6.1), Parallels Access will not launch. In safe mode (essentially jailbreak disabled), the app launches fine. Now... I have to assume this was done intentionally, given the class:

Code:

+(BOOL)deviceIsJailbroken;

I'm not really sure what you're trying to accomplish by blocking jailbroken devices, but lots of us have them. I hope you'll reconsider

ksenks · Aug 28, 2013

What you mean - not launch? It crashes immediately after launch? Could you provide us crashes?

PerkinsB · Aug 28, 2013

I had a few friends with jailbroken devices test this and it does not seem to be a widespread issue, so I'm going to withdraw my complaint, it seems as though I spoke too soon.
However, XCode's Console provided the following information on the crash

Code:

Aug 28 02:31:37 Ben-Perkinss-iPad RemoteClient[1804] <Notice>: MS:Notice: Installing: com.parallels.access [RemoteClient] (793.00)
Aug 28 02:31:37 Ben-Perkinss-iPad kernel[0] <Debug>: launchd[1804] Builtin profile: container (sandbox)
Aug 28 02:31:37 Ben-Perkinss-iPad kernel[0] <Debug>: launchd[1804] Container: /private/var/mobile/Applications/9421C136-E260-4EB4-9009-534492D9D405 (sandbox)
Aug 28 02:31:37 Ben-Perkinss-iPad RemoteClient[1804] <Notice>: MS:Notice: Loading: /Library/MobileSubstrate/DynamicLibraries/Activator.dylib
Aug 28 02:31:37 Ben-Perkinss-iPad RemoteClient[1804] <Notice>: MS:Notice: Loading: /Library/MobileSubstrate/DynamicLibraries/BeeKeyboard.dylib
Aug 28 02:31:37 Ben-Perkinss-iPad RemoteClient[1804] <Notice>: MS:Notice: Loading: /Library/MobileSubstrate/DynamicLibraries/CNImageInserter.dylib
Aug 28 02:31:38 Ben-Perkinss-iPad ReportCrash[1805] <Notice>: MS:Notice: Installing: (null) [ReportCrash] (793.00)
Aug 28 02:31:38 Ben-Perkinss-iPad ReportCrash[1805] <Notice>: Formulating crash report for process RemoteClient[1804]
Aug 28 02:31:38 Ben-Perkinss-iPad com.apple.launchd[1] (UIKitApplication:com.parallels.access[0xe2fe][1804]) <Warning>: (UIKitApplication:com.parallels.access[0xe2fe]) Job appears to have crashed: Segmentation fault: 11
Aug 28 02:31:38 Ben-Perkinss-iPad com.apple.launchd[1] (UIKitApplication:com.parallels.access[0xe2fe]) <Notice>: (UIKitApplication:com.parallels.access[0xe2fe]) Throttling respawn: Will start in 2147483646 seconds
Aug 28 02:31:38 Ben-Perkinss-iPad backboardd[1731] <Warning>: Application 'UIKitApplication:com.parallels.access[0xe2fe]' exited abnormally with signal 11: Segmentation fault: 11
Aug 28 02:31:38 Ben-Perkinss-iPad ReportCrash[1805] <Error>: libMobileGestalt copySystemVersionDictionaryValue: Could not lookup ReleaseType from system version dictionary
Aug 28 02:31:38 Ben-Perkinss-iPad ReportCrash[1805] <Notice>: Saved crashreport to /var/mobile/Library/Logs/CrashReporter/RemoteClient_2013-08-28-023138_Ben-Perkinss-iPad.plist using uid: 0 gid: 0, synthetic_euid: 501 egid: 0

The whole crash log is too long to post here, but here's the start of it

Code:

Incident Identifier: 9357992F-713D-4D2B-A0E6-76D195A353DA
CrashReporter Key:   abd660527d6199f7d52af0b8ec402d30ab9fde10
Hardware Model:      iPad2,7
Process:         RemoteClient [1804]
Path:            /var/mobile/Applications/9421C136-E260-4EB4-9009-534492D9D405/RemoteClient.app/RemoteClient
Identifier:      RemoteClient
Version:         ??? (???)
Code Type:       ARM (Native)
Parent Process:  launchd [1]

Date/Time:       2013-08-28 02:31:38.096 -0400
OS Version:      iOS 6.1 (10B141)
Report Version:  104

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000010
Crashed Thread:  0

Thread 0 name:  Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0   RemoteClient                  	0x00cde564 0x1000 + 13489508
1   RemoteClient                  	0x00cde5fa 0x1000 + 13489658
2   RemoteClient                  	0x00cde64a 0x1000 + 13489738
3   RemoteClient                  	0x00d229ea 0x1000 + 13769194
4   libprotobuf.dylib             	0x3947d644 google::protobuf::EncodedDescriptorDatabase::Add(void const*, int) + 120
5   libprotobuf.dylib             	0x3948ab00 google::protobuf::DescriptorPool::InternalAddGeneratedFile(void const*, int) + 72
6   libprotobuf.dylib             	0x394c637e google::protobuf::protobuf_AddDesc_google_2fprotobuf_2fdescriptor_2eproto() + 142
7   libprotobuf.dylib             	0x394d9a44 _GLOBAL__I_a + 4
8   dyld                          	0x2feea51a ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 154
9   dyld                          	0x2feea628 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 16
10  dyld                          	0x2fee7a3a ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 382
11  dyld                          	0x2fee79b2 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 246
12  dyld                          	0x2fee79b2 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 246
13  dyld                          	0x2fee79b2 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 246
14  dyld                          	0x2fee79b2 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 246
15  dyld                          	0x2fee79b2 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 246
16  dyld                          	0x2fee7874 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 36
17  dyld                          	0x2fee0ff4 dyld::runInitializers(ImageLoader*) + 72
18  dyld                          	0x2fee4a3e dlopen + 1158
19  libdyld.dylib                 	0x39764946 dlopen + 46
20  SubstrateLoader.dylib         	0x0164b3c4 0x164a000 + 5060
21  SubstrateLoader.dylib         	0x0164b610 0x164a000 + 5648
22  dyld                          	0x2feea51a ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 154
23  dyld                          	0x2feea628 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 16
24  dyld                          	0x2fee7a3a ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 382
25  dyld                          	0x2fee7874 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 36
26  dyld                          	0x2fee0ff4 dyld::runInitializers(ImageLoader*) + 72
27  dyld                          	0x2fee4a3e dlopen + 1158
28  libdyld.dylib                 	0x39764946 dlopen + 46
29  SubstrateLoader.dylib         	0x01647f24 0x1647000 + 3876
30  dyld                          	0x2feea51a ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 154
31  dyld                          	0x2feea628 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 16
32  dyld                          	0x2fee7a3a ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 382
33  dyld                          	0x2fee7874 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 36
34  dyld                          	0x2fee0ff4 dyld::runInitializers(ImageLoader*) + 72
35  dyld                          	0x2fee4a3e dlopen + 1158
36  libdyld.dylib                 	0x39764946 dlopen + 46
37  MobileSubstrate.dylib         	0x0161fea0 0x161f000 + 3744
38  dyld                          	0x2feea51a ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 154
39  dyld                          	0x2feea628 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 16
40  dyld                          	0x2fee7a3a ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 382
41  dyld                          	0x2fee7874 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 36
42  dyld                          	0x2fedece6 dyld::initializeMainExecutable() + 142
43  dyld                          	0x2fee185c dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 1804
44  dyld                          	0x2fede32c dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 604
45  dyld                          	0x2fede064 _dyld_start + 60

Thread 1 name:  Dispatch queue: com.apple.libdispatch-manager
Thread 1:
0   libsystem_kernel.dylib        	0x3981b648 kevent64 + 24
1   libdispatch.dylib             	0x3974b974 _dispatch_mgr_invoke + 792
2   libdispatch.dylib             	0x3974b654 _dispatch_mgr_thread$VARIANT$mp + 32

Thread 2:
0   libsystem_kernel.dylib        	0x3982bd98 __workq_kernreturn + 8
1   libsystem_c.dylib             	0x39779cf6 _pthread_workq_return + 14
2   libsystem_c.dylib             	0x39779a12 _pthread_wqthread + 362
3   libsystem_c.dylib             	0x397798a0 start_wqthread + 4

Thread 3:
0   libsystem_kernel.dylib        	0x3982bd98 __workq_kernreturn + 8
1   libsystem_c.dylib             	0x39779cf6 _pthread_workq_return + 14
2   libsystem_c.dylib             	0x39779a12 _pthread_wqthread + 362
3   libsystem_c.dylib             	0x397798a0 start_wqthread + 4

Thread 0 crashed with ARM Thread State (32-bit):
    r0: 0x00000010    r1: 0x00000000      r2: 0x00000004      r3: 0x2fdf9bdc
    r4: 0x00cde4a7    r5: 0x00000e61      r6: 0x394e5c8c      r7: 0x2fdf9c68
    r8: 0x02254190    r9: 0x3b31f8a8     r10: 0x00000003     r11: 0x00000004
    ip: 0x014560d8    sp: 0x2fdf9b74      lr: 0x00cde4b7      pc: 0x00cde564
  cpsr: 0x60000030

DBranch · Aug 28, 2013

Jailbroken iPad 4 Crash Report

Same problem here. iPad 4, 6.1.1, jailbroken. App will not launch at all and crashes immediately. It will launch in SafeMode however. PerkinsB indicated that he has friends, with a Jalibreak, whom don't have the crashing problem, so I'm thinking it may be a tweak we have installed. Anyone with some type of resolution will be greatly appreciated. This is an awesome app that I want to buy at the end of my trial but not having it play friendly with my Jailbreak is frustrating and fragments the experience.

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>AutoSubmitted</key>
<true/>
<key>SysInfoCrashReporterKey</key>
<string>b22b42f757fd1469f790dd5962ee53e087b95184</string>
<key>bug_type</key>
<string>109</string>
<key>description</key>
<string>Incident Identifier: CB8B5FF0-99F7-4D15-AD66-B61A59FF1548
CrashReporter Key: b22b42f757fd1469f790dd5962ee53e087b95184
Hardware Model: iPad3,4
Process: RemoteClient [805]
Path: /var/mobile/Applications/559D21CB-E1EE-406F-8FCA-C2FA0F24C672/RemoteClient.app/RemoteClient
Identifier: RemoteClient
Version: ??? (???)
Code Type: ARM (Native)
Parent Process: launchd [1]

Date/Time: 2013-08-28 19:15:52.272 -0400
OS Version: iOS 6.1 (10B141)
Report Version: 104

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000010
Crashed Thread: 0

Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0 RemoteClient 0x00cde564 0x1000 + 13489508
1 RemoteClient 0x00cde5fa 0x1000 + 13489658
2 RemoteClient 0x00cde64a 0x1000 + 13489738
3 RemoteClient 0x00d229ea 0x1000 + 13769194
4 libprotobuf.dylib 0x3bcc05d8 0x3bcbc000 + 17880
5 libprotobuf.dylib 0x3bccda8c 0x3bcbc000 + 72332
6 libprotobuf.dylib 0x3bd093ea 0x3bcbc000 + 316394
7 libprotobuf.dylib 0x3bd1ca60 0x3bcbc000 + 395872
8 dyld 0x2fe82516 0x2fe75000 + 54550
9 dyld 0x2fe82624 0x2fe75000 + 54820
10 dyld 0x2fe7fa36 0x2fe75000 + 43574
11 dyld 0x2fe7f9ae 0x2fe75000 + 43438
12 dyld 0x2fe7f9ae 0x2fe75000 + 43438
13 dyld 0x2fe7f9ae 0x2fe75000 + 43438
14 dyld 0x2fe7f9ae 0x2fe75000 + 43438
15 dyld 0x2fe7f9ae 0x2fe75000 + 43438
16 dyld 0x2fe7f870 0x2fe75000 + 43120
17 dyld 0x2fe78ffa 0x2fe75000 + 16378
18 dyld 0x2fe7ca42 0x2fe75000 + 31298
19 libdyld.dylib 0x3bf9d946 0x3bf9c000 + 6470
20 SubstrateLoader.dylib 0x0164b3c4 0x164a000 + 5060
21 SubstrateLoader.dylib 0x0164b610 0x164a000 + 5648
22 dyld 0x2fe82516 0x2fe75000 + 54550
23 dyld 0x2fe82624 0x2fe75000 + 54820
24 dyld 0x2fe7fa36 0x2fe75000 + 43574
25 dyld 0x2fe7f870 0x2fe75000 + 43120
26 dyld 0x2fe78ffa 0x2fe75000 + 16378
27 dyld 0x2fe7ca42 0x2fe75000 + 31298
28 libdyld.dylib 0x3bf9d946 0x3bf9c000 + 6470
29 SubstrateLoader.dylib 0x01647f24 0x1647000 + 3876
30 dyld 0x2fe82516 0x2fe75000 + 54550
31 dyld 0x2fe82624 0x2fe75000 + 54820
32 dyld 0x2fe7fa36 0x2fe75000 + 43574
33 dyld 0x2fe7f870 0x2fe75000 + 43120
34 dyld 0x2fe78ffa 0x2fe75000 + 16378
35 dyld 0x2fe7ca42 0x2fe75000 + 31298
36 libdyld.dylib 0x3bf9d946 0x3bf9c000 + 6470
37 MobileSubstrate.dylib 0x0161fea0 0x161f000 + 3744
38 dyld 0x2fe82516 0x2fe75000 + 54550
39 dyld 0x2fe82624 0x2fe75000 + 54820
40 dyld 0x2fe7fa36 0x2fe75000 + 43574
41 dyld 0x2fe7f870 0x2fe75000 + 43120
42 dyld 0x2fe76cf0 0x2fe75000 + 7408
43 dyld 0x2fe7985e 0x2fe75000 + 18526
44 dyld 0x2fe7632c 0x2fe75000 + 4908
45 dyld 0x2fe76064 0x2fe75000 + 4196

Thread 1 name: Dispatch queue: com.apple.libdispatch-manager
Thread 1:
0 libsystem_kernel.dylib 0x3c0545d0 0x3c053000 + 5584
1 libdispatch.dylib 0x3bf8fd22 0x3bf89000 + 27938
2 libdispatch.dylib 0x3bf8b374 0x3bf89000 + 9076

Thread 2:
0 libsystem_kernel.dylib 0x3c064d98 0x3c053000 + 73112
1 libsystem_c.dylib 0x3bfb2ad6 0x3bfac000 + 27350
2 libsystem_c.dylib 0x3bfb27f2 0x3bfac000 + 26610
3 libsystem_c.dylib 0x3bfb2680 0x3bfac000 + 26240

Thread 3:
0 libsystem_kernel.dylib 0x3c064d98 0x3c053000 + 73112
1 libsystem_c.dylib 0x3bfb2ad6 0x3bfac000 + 27350
2 libsystem_c.dylib 0x3bfb27f2 0x3bfac000 + 26610
3 libsystem_c.dylib 0x3bfb2680 0x3bfac000 + 26240

Thread 0 crashed with ARM Thread State (32-bit):
r0: 0x00000010 r1: 0x00000000 r2: 0x00000004 r3: 0x2fdf9adc
r4: 0x00cde4a7 r5: 0x00000e61 r6: 0x3bd28c8c r7: 0x2fdf9b68
r8: 0x02232d00 r9: 0x3db4b898 r10: 0x00000003 r11: 0x00000004
ip: 0x014560d8 sp: 0x2fdf9a74 lr: 0x00cde4b7 pc: 0x00cde564
cpsr: 0x60000030

Binary Images:
0x1000 - 0x1450fff +RemoteClient armv7 <e55bc065d3d03029b886152c49022e5d> /var/mobile/Applications/559D21CB-E1EE-406F-8FCA-C2FA0F24C672/RemoteClient.app/RemoteClient
0x161f000 - 0x161ffff +MobileSubstrate.dylib armv6 <a059eb894e623ec09d63294c525ff7a2> /Library/MobileSubstrate/MobileSubstrate.dylib
0x1647000 - 0x1647fff +SubstrateLoader.dylib armv7s <0193fa2fed853ff5b5aa6819649f0b86> /Library/Frameworks/CydiaSubstrate.framework/Libraries/SubstrateLoader.dylib
0x164a000 - 0x164bfff SubstrateLoader.dylib armv6 <eec9b813adfd3bdf86702ae8bbf0f404> /usr/lib/system/SubstrateLoader.dylib
0x166f000 - 0x167cfff +ActionMenu.dylib armv6 <4aa611b828533b2e9b7b704ff7d5b6b8> /Library/MobileSubstrate/DynamicLibraries/ActionMenu.dylib
0x16b2000 - 0x16bdfff +Activator.dylib armv7 <5d70638b68bc37cbb5e7e46c5fd50ddd> /Library/MobileSubstrate/DynamicLibraries/Activator.dylib
0x16c7000 - 0x16dbfff +AdBlocker.dylib armv6 <1405fac00992308ca456962080f0c21c> /Library/MobileSubstrate/DynamicLibraries/AdBlocker.dylib
0x16f0000 - 0x16f4fff +CydiaSubstrate armv6 <06f99dfff52d306bb188441a8cd33f0b> /Library/Frameworks/CydiaSubstrate.framework/CydiaSubstrate
0x16f9000 - 0x16fafff +AdBlockerNetworks.dylib armv6 <8a3aad1966f634d4a0f1cdf58a54efba> /Library/MobileSubstrate/DynamicLibraries/AdBlockerNetworks.dylib
0x2180000 - 0x21b0fff libpcre.1.dylib arm /usr/lib/libpcre.1.dylib
0x21b5000 - 0x21ecfff +ColorKeyboardHD.dylib armv6 <62df14fcc53a3e4590d739e29411f442> /Library/MobileSubstrate/DynamicLibraries/ColorKeyboardHD.dylib
0x21fa000 - 0x21fbfff +FabiusCrack.dylib armv6 <f1c05e6859803dd9a55d8aab736d646a> /Library/MobileSubstrate/DynamicLibraries/FabiusCrack.dylib
0x2404000 - 0x2411fff +DisplayRecorder.dylib armv7 <5c0417da722c317cacdf24484c700cf3> /Library/MobileSubstrate/DynamicLibraries/DisplayRecorder.dylib
0x2416000 - 0x2416fff +GRDocumentImportRedirect.dylib armv6 <56f99e0d9bdf3dd394aa3d00141ac892> /Library/MobileSubstrate/DynamicLibraries/GRDocumentImportRedirect.dylib
0x2419000 - 0x241dfff +IntelliStatusIconsView.dylib armv6 <915699e8cb5c1a129984cec679515c50> /Library/MobileSubstrate/DynamicLibraries/IntelliStatusIconsView.dylib
0x2427000 - 0x242bfff +LocalIAPStore.dylib armv7s <9fbecb799d243213b4e52db6b932f2f9> /Library/MobileSubstrate/DynamicLibraries/LocalIAPStore.dylib

joevt · Aug 28, 2013

I haven't seen this on a Jailbroken iPad 2 with iOS 6.1

Simmonds · Aug 30, 2013

Same problem. iPad 3 64

CameronK · Sep 8, 2013

Same issue on iPad 3 64 - I too have a number of tweaks installed. I assumed they programed the client to "not" work with Jailbroken iPads. My jailbreak is more important than Parallels Access at this point so I have uninstalled the app until such time that I hear it works with a JB iPad. I have not tried safe mode yet, but I would assume it will work as others have reported. Would be interested to hear from Parallels as to whether or not they coded the app to not work with Jailbroken iPads, and if so, what was the reason?

Chris von Rabenau · Oct 26, 2013

Just discovered Parallels Access with update to 9. Worked great until I loaded Mavericks on my machines. Now it crashes on load. Not a jail broken iPad, either.