Parallels Access support for iPad Pro 11" (2018)

Discussion in 'General Questions' started by DavidP24, Mar 16, 2019.

  1. DavidP24

    DavidP24

    Messages:
    1
    I was directed to put this bug report here by the support team.

    Here's the bug - The iPad UI for Parallels Access app seems to only support 4:3 ratios. The iPad Pro 11" has a different resolution (and ratio) than the older iPad Pro (specifically, 2388-by-1668). iOS scales down the 4:3 UI, leaving black bars on the left and right of the app. This then compounds the additional scaling that happens because the Mac UI doesn't quite match the app.

    Can the app have support added for the iPad Pro 11"? It's basically rendering the app useless on that device.

    Thanks!
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,965
    Hi, thanks a lot for sharing your feedback.
    Parallels Engineering team are working on it. Once we get any updates we will inform your and other customers.
     
  3. NickA7

    NickA7 Bit Poster

    Messages:
    2
    Hi @Maria@Parallels is there any progress to this issue - do we have a schedule to its resolution? I'm at a cross roads as waiting to deploy as our remote access solution, and surprising it is actually an issue to start with... any update most welcome.

    Thx Nick...
     
  4. ZIMZ

    ZIMZ Bit Poster

    Messages:
    71
    Can the app have support added for the iPad Pro 11"? It's basically rendering the app useless on that device.
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,965
    Hi, the latest version Parallels Access 5.0. supports newest versions of iPad, please update and check.
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,965
    In the newest version of Parallels Access (5.0) has been improved the way how Parallels Access is displayed on the latest iPads
    Please check the info about all updates at this KB article
     
  7. ZIMZ

    ZIMZ Bit Poster

    Messages:
    71
    It's basically rendering the app useless on that device.
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,965
    Did you get the same issue with the newest version of Parallels Access?
     
  9. MatthewP18

    MatthewP18 Bit Poster

    Messages:
    3
    I'm using the latest version and the app still has black bars on iPad Pro 11" and doesn't fill the screen. Considering how long it's been since these devices launched, this is disappointing.
     

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