Parallels Access support for iPad Pro 11" (2018)

Discussion in 'General Questions' started by DavidP24, Mar 16, 2019.

  1. DavidP24


    I was directed to put this bug report here by the support team.

    Here's the bug - The iPad UI for Parallels Access app seems to only support 4:3 ratios. The iPad Pro 11" has a different resolution (and ratio) than the older iPad Pro (specifically, 2388-by-1668). iOS scales down the 4:3 UI, leaving black bars on the left and right of the app. This then compounds the additional scaling that happens because the Mac UI doesn't quite match the app.

    Can the app have support added for the iPad Pro 11"? It's basically rendering the app useless on that device.

  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Hi, thanks a lot for sharing your feedback.
    Parallels Engineering team are working on it. Once we get any updates we will inform your and other customers.
  3. NickA7

    NickA7 Bit Poster

    Hi @Maria@Parallels is there any progress to this issue - do we have a schedule to its resolution? I'm at a cross roads as waiting to deploy as our remote access solution, and surprising it is actually an issue to start with... any update most welcome.

    Thx Nick...

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