Parallels account was signed in from an urecognised web browser

Discussion in 'General Questions' started by MatthewS13, Mar 12, 2018.

  1. MatthewS13

    MatthewS13 Bit Poster

    Messages:
    2
    I've not used parallels for a good few years as I sold my MacBook. I've just received an email saying my account was signed in from an unrecognised web browser in Italy (I live in the UK). I've changed my password but is there anything else i need to worry about? I'm a little concerned, just this mean that my old MacBook is being used by someone else using my parallels account? I was pretty certain I formatted everything when i sold it.
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hello MatthewS13. Please follow these steps: 1.) Reset your Parallels My Account password - ensure that the new password is a strong one and is not being used for any other services. The password should be unique. 2.) Log into the new version of Parallels My Account at - https://my.parallels.com/login -, go to "Security Settings" and set Authentication value to: "On".
     
  3. MatthewS13

    MatthewS13 Bit Poster

    Messages:
    2
    Thanks for the help, where is 'authentication'. I'm using safari on my iPhone and can't find it
     
  4. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Once you're on the account main page, click on the user icon in the upper right corner and select 'Security Settings' from the menu that appears. You'll find the option 'Authentication' on the next page.
     

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