They have an obligation to their paying customers to provide the best support possible for the product we paid for. It is my opinion they have not achieved that because they like you have ignored human dynamics. I'm an old school conservative and know about personal responsibility, but I also understand customer relationships and responsibilities, and again, in my opinion, the only one I'm qualified to offer, they have let us all down with this latest beta series. These betas are distractions that broke more than they fixed. Let us not forget that the last non-beta release was 1970 and it was pretty broken. Instead of corrections we have more broken beta code with new broken features. Broken in the sense that a large and upset constituent is not happy with it. Me? I have no problems with any of it. As for the obligation of protecting people from themselves, you really need to study liability laws. You more than me will be amazed by what you learn.