Parallels blues :(

G

gregwilson1

Bit poster
Parallels blues (updated)

Hello all,

I've read as many threads as I can about the problems I've been having with parallels, but the I can't fix them.
I installed parallels 3.0 build 4128.0 and Windows XP Pro on a brand new macbook pro (2.5ghz duo, OS X version 10.5.4, 4 GB 667 Mhz DDR2 SDRAM, with 250 gig drive almost none is used, I have not configured BootCamp, I have not installed Parallels Tools) and it ran fine until I installed a Verizon Wireless Modem so I could be online in the car. The Mac side had no problems connecting, but the VM side gave me all kinds of problems. I had to by-pass the VWAccess (verizonwireless) controls and manually connect, not a big deal, I know, but this was the start of my problems. I finally connected online on the VM side but when I switched over to the Mac side Parallels crashed both the Mac and the VM machines. This was a repeated thing from this point on, every 10 minutes or so of using Parallels it would crash and I'd have to restart my whole computer. I was afraid to switch back and forth from the VM side to the Mac side and vice versa, which makes me wish I had just used bootcamp. Anyway, I couldn't a solution and the crashing was getting more frequent so I uninstalled parallels and reinstalled it, but I didn't follow the directions that were posted on this site (I hadn't joined this forum yet) so I didn't completely remove Parallels. Had major crashing problems, same as before but this time it gave me an "unexpected failure, should we revert to the previous settings?" My translation may be a little poor as the comp is set for german. but Parallels wouldn't open at all. So, I found the directions to unistall and did that, but when I got to the Terminal section were I was suppose to put in the text:

sudo rm -rf /Library/StartupItems/Parallels
sudo rm -rf /Applications/Parallels
sudo rm -rf /System/Library/Extensions/vmmain.kext
sudo rm -rf /System/Library/Extensions/hypervisor.kext
sudo rm -rf /System/Library/Extensions/Pvsvnic.kext
sudo rm -rf /System/Library/Extensions/ConnectUSB.kext
sudo rm -rf /System/Library/Extensions/Pvsnet.kext

It wouldn't let me put that in, it was just showing my name and asking for my password. When I would type my pass word it would only ask for it again. I couldn't copy and paste the text into the field. What gives? I skipped it cause I was frustrated and continued with the unistallation. Upon reinstallation it never prompted me for my serial # and I recieved the same Parallels unexpectedly quit, would you like to revert to the previous settings? and like before Parallels would not open at all.

It really shouldn't give me this many problems, I'd really like to get it figured out. So, one more question before I go, the reason I'm "trying" to use parallels is so I can use GrlevelX, the storm tracking software, but Parallels won't recognize the DirectX driver. Is that normal? Does Parallels not support the DirectX driver? Because I've never had a problem with it on any PC running XP.

I know this is long but please Help if you can!! thanks so much! I've posted the crash report below.

Process: Parallels [183]
Path: /Applications/Parallels/Parallels
Desktop.app/Contents/MacOS/Parallels
Identifier: com.parallels.desktop
Version: 3.0 (3.0 Build 4128.0)
Code Type: X86 (Native)
Parent Process: launchd [64]

Date/Time: 2008-08-04 23:30:02.040 -0600
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6

Exception Type: EXC_CRASH (SIGBUS)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 1

Thread 0:
0 com.parallels.desktop 0x0034c890 0x1000 + 3455120
1 com.parallels.desktop 0x0034c938 0x1000 + 3455288
2 com.parallels.desktop 0x0034cac5 0x1000 + 3455685
3 com.parallels.desktop 0x0012e9b3 0x1000 + 1235379
4 com.parallels.desktop 0x000419ec 0x1000 + 264684
5 com.parallels.desktop 0x00006792 0x1000 + 22418
6 com.parallels.desktop 0x000066b9 0x1000 + 22201

Thread 1 Crashed:
0 libSystem.B.dylib 0x9414368e __semwait_signal + 10
1 libSystem.B.dylib 0x9416e36d pthread_cond_wait$UNIX2003 + 73
2 libGLProgrammability.dylib 0x90994432 glvmDoWork + 162
3 libSystem.B.dylib 0x9416d6f5 _pthread_start + 321
4 libSystem.B.dylib 0x9416d5b2 thread_start + 34

Thread 1 crashed with X86 Thread State (32-bit):
eax: 0x00000004 ebx: 0x9416e38d ecx: 0xb00a0e9c edx: 0x9414368e
edi: 0xa00dae00 esi: 0xb00a1000 ebp: 0xb00a0f18 esp: 0xb00a0e9c
ss: 0x0000001f efl: 0x00000247 eip: 0x9414368e cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0xb00a0fec
 
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The step where you gave up at is the most important one.

Your account (or the account you used for this) doesn't seem like an administrator account or you typed the wrong password. Double check your account settings in System Preferences and make sure your account says Admin (not Standard). Or use (or ask for) an Administrator account to do the Terminal commands part.
Ultimately you can reset your password just to make sure you're typing the right one.

In order to use the terminal command sudo (Super User Do, run the subsequent command as a super user, meaning one that has the authorization to to make administrative changes).

After you have successfully issued the Terminal commands and completely uninstalled Parallels, install the latest build (5608), you can get it from the trial link. And consider installing Parallels Tools on Windows, it makes it much smoother to work with.

Remember, to uninstall/install Parallels use an account that has admin capabilities (not a standard or guest account).
 
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OK John, thanks for the redundancy, too bad those instructions fail to mention that the account used must be able to sudo and the/a SU password is required for sudo, which is closer to the issue our friend here is having (he obviously read that article).


Greg, the uninstaller for the 5608 version might do a better job uninstalling.
 
Last edited by a moderator:
Hello, thanks for the replies. Specimen, when I was repairing disk permissions I got the following text:
group differs on "private/etc/cups", should be 0, group is 26

When I am at the Terminal step I can't copy paste the sudo commands into the window and when it promts me for password I cannot type anything. What am I doing wrong? Do I type the commands out?

I am logged in as the admin, I should have all the access I need for this.

Thanks again for your help.

-greg
 
Well the CUPS (printing system) permissions is not relevant to Parallels.

It kinda bugs me that you can't paste into a terminal window (Terminal.app), try typing the commands out, besides, that's safer, since an incomplete 'rm -rf' command is very dangerous.

Another option would be to use the Finder to delete these files directly, just navigate to the path in the commands (like /System/Library/Extensions) and find then delete each one of those files (the .kexts are actually folders).
 
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