Parallels Client 19 - Problem importing Network Printers

Hello everybody,
In our factory we have mini PCs (Thin Client type) with Parallels Client (V 17) installed and connected to a server where we have installed Parallels RAS which connects users to a virtual machine (always Windows) on a dedicated server.
Our printers are connected to the company network and installed locally on each mini PC where, in turn, Parallels imports its drivers to work remotely (each printer, once connected with Parallels is named with "<printer name> for <name user> by Parallels".

Accidentally, a colleague of mine updated Parallels Client on his mini PC to version 19 and since then he has problems viewing the printer. I tried to uninstall it locally and reinstall it, but when I access Parallels I can't see it. The only way to install it (after several tests) was to access the virtual machine on Parallels and let it find it by typing its IP address, but every time the printer goes to sleep, the virtual session sees it offline and therefore you have to turn the printer off and on again.

So my question is the following: where can I find the option to import the printers installed locally onto the virtual machine (assuming that such an option exists)? I hope I have been thorough enough with my case.

Thanks for your attention and I hope someone can solve my problem.

 

Hello Gabriel,
All options regarding printer redirection can be found in the connection properties, under the Printing tab.
As for the printers you could check with Parallels RAS Client > Tools > Settings > Advanced settings > Cache printer hardware information.
You could also try to reinstall version 17 back with clean install as per this article - https://kb.parallels.com/en/123514 , but please note that version 17 is not supported anymore.

 

Good morning,
I tried to control and the option "Cache printer hardware information" is flagged. I'll try to reinstall version 17.