I don't own this Parallels server, we're the customer of another business, but I'm getting nowhere with their customer support and it's been a week. I have an employee who can't view PDF files whenever she attempts to scan files. Parallels will show our mounted network drives, but PDF files aren't working for one person's specific folder. I had our IT vendor clear everything, nothing is wrong on our end. What can I ask for? If there's anyone here who can help me, that would be great.