Our company recently connected to cloud app platform that uses parallels remote desktop for connection to an app that is hosted on an AWS hosted server they control. Every since we started on this platform our users experience Parallels closing and immediately reopening randomly across all users. Sometimes just one user will close and at times all users close at once. Our software vendor has blamed this on our internet connection but I have even flipped our sonicwall over to our backup internet connection and users experienced the same thing. Is there someway I can test to find out what is causing these drops? Also, I've asked our cloud vendor if we should make any port changes etc in our sonicwall and they say no.