I've heard of people getting responses from customer support but haven't been that lucky myself. I've sent 11 messages since September 19th and made two phone calls and haven't received a response other than the automated one that says "we'll get back to you". Maybe you need to make some sort of offering to the computer tech gods? Maybe there is a secret handshake I'm not aware of? Maybe Customer Support is only a facade and the requests are deleted as soon as they hit Parallels servers!? To say that Parallels offers the worst customer service I've ever experienced would imply that it exists so I guess I can't really say that, but if it does exist then it is far and away the most disrespectful example of customer service I've come across in my 17 years of being an active online consumer. Great work, guys!!!!!