Parallels Desktop 13 and Boot Camp

Discussion in 'Installation and Configuration' started by chicagoseal, Sep 13, 2017.

  1. chicagoseal

    chicagoseal Bit Poster

    Messages:
    3
    I have a Bootcamp Partition with Windows 10 installed. Parallels Tools Installation Agent will get to about 50% progress, and then I get a RunDLL error message which reads "There was a problem starting C:\ProgramFiles(x86)\Parallels\Parallels Tools\ShellExtensions\SharedHostAppsShExt.dll is not a Valid Win32 application." I get a message to restart Windows and try again as well as to a link for solutions and a Reboot button. If I hit reboot, I'm just stuck in the same cycle.
     
  2. Meenakshi@Parallels

    Meenakshi@Parallels Staff Member

    Messages:
    282
  3. vitalb

    vitalb Parallels Developers

    Messages:
    25
    Hi, chicagoseal, could you please open your Bootcamp VM and make Report a problem as described here http://kb.parallels.com/eu/9058 ? If so send me Report ID here in post or in private message, please.

    Could you please additionally check that mentioned SharedHostAppsShExt.dll file was not damaged? For this, start installation of Parallels Tools and wait for error message. Then, please, find the file in Windows Explorer, right click on the file and open 'Digital signature' Tab in Property window. Select Parallels signature and click Details. You should see string 'This digital signature is OK' at the bottom of General tab. Send me screenshot of these windows, too.
    Best regards,
    Vitaly
     
  4. chicagoseal

    chicagoseal Bit Poster

    Messages:
    3
    Report ID is 215017133. I deleted the Bootcamp VM and tried reinstalling. I no longer receive the mentioned file error. I still cannot install Parallels Tools. I'm no longer in the loop. However, when I try to install Parallels Tools, I get the error message telling me to reboot. Also, there is a link to http://kb.parallels.com/111730. I've tried the suggested procedures with no luck. There was nothing corrupt using the DISM tool or the CHKDSK commands.
     
  5. vitalb

    vitalb Parallels Developers

    Messages:
    25
    Hi, chicagoseal,
    i see some problems with files stored by system. You are upgrading from Parallels Desktop 10.1.2.
    Could you please:
    1. Downgrade back to Parallels Desktop 10.1.2 (28859)
    2. Start VM, Install Parallels Tools of this version.
    3. Try to upgrade Parallels Desktop again.
    Please, report me if this works or doesn't. If not we will try another instructions.
     
  6. chicagoseal

    chicagoseal Bit Poster

    Messages:
    3
    Will Parallels 10 work with MacOs Sierra?
     
  7. Alfena@Parallels

    Alfena@Parallels Staff Member

    Messages:
    287
    Hello @chicagoseal ,

    Parallels Desktop 10 is not compatible with Mac OS High Sierra, we would recommend you to install Parallels Desktop 13 which is fully compatible with Mac OS High Sierra.

    Thanks
     
  8. vitalb

    vitalb Parallels Developers

    Messages:
    25
    Hi @chicagoseal ,
    i have sent you another technical instructions for your system in private message. I'll be waiting of your selection.
     

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