Parallels Desktop for Mac 13 Black Screen

When I start Parallel and Windows 10 I see a black screen and can't do anything. None of the restart/stop/reset tricks is working. If I had to uninstall Windows, would I lose all my data? I would like to recover some files that I downloaded, but I don't know how to do it since the screen is black.
Could anyone help me?
 
When I start Parallel and Windows 10 I see a black screen and can't do anything. None of the restart/stop/reset tricks is working. If I had to uninstall Windows, would I lose all my data? I would like to recover some files that I downloaded, but I don't know how to do it since the screen is black.
Could anyone help me?
Hello, what is your Parallels Desktop and macOS version?
 
Hello, what is your Parallels Desktop and macOS version?
I am having the same problem. No reset methods are working.
My macOS is High Sierra 10.13.6 and I am running the latest version of Parallels Desktop 16.5.0
 

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I have Mac OS Catalina and Windows went Black screen. I have read previous posts on this topic but I don't understand the solution?
When it says 'Actions > Reset' what does that mean? How do I 'reset'?
I have tried restarting Parallels - no luck - still black screen.
Thanks
 
I had this problem while trying to boot my Arch Linux guest. It caused the VM screen to be completely black and consume 100% CPU. I could not even get into boot options or boot from a live ISO.

I wasn't aware of doing anything to cause it. I initially suspected a corporate security update or that Parallels had automatically updated, so it took me a while to find the actual cause. I could see nothing in the logs to give me any clue. It turned out the VM's NVRAM had somehow got corrupted. This is how I solved it:
  • I renamed NVRAM.dat to NVRAM.dat.bak (this is found in the virtual machine package, e.g. ~/Parallels/Windows.pvm)
  • I booted the VM, which caused a fresh NVRAM.dat file to be created
  • I used an Arch Linux live CD to restore the UEFI entry in the NVRAM
  • I rebooted the VM
Even though this is Linux, I'm not sure the problem is specific to Linux, so it might still be worth trying with Windows. I am not sure how you would go about restoring the UEFI entry for Microsoft Windows, though. The problem was a firmware issue, so it was happening before Linux had even booted. It's possible Linux caused the issue; however, usually Linux doesn't meddle with things like NVRAM without asking you first. It's still a mystery what caused this in the first place.

I hope someone else finds this information useful.
 
I had this problem while trying to boot my Arch Linux guest. It caused the VM screen to be completely black and consume 100% CPU. I could not even get into boot options or boot from a live ISO.

I wasn't aware of doing anything to cause it. I initially suspected a corporate security update or that Parallels had automatically updated, so it took me a while to find the actual cause. I could see nothing in the logs to give me any clue. It turned out the VM's NVRAM had somehow got corrupted. This is how I solved it:
  • I renamed NVRAM.dat to NVRAM.dat.bak (this is found in the virtual machine package, e.g. ~/Parallels/Windows.pvm)
  • I booted the VM, which caused a fresh NVRAM.dat file to be created
  • I used an Arch Linux live CD to restore the UEFI entry in the NVRAM
  • I rebooted the VM
Even though this is Linux, I'm not sure the problem is specific to Linux, so it might still be worth trying with Windows. I am not sure how you would go about restoring the UEFI entry for Microsoft Windows, though. The problem was a firmware issue, so it was happening before Linux had even booted. It's possible Linux caused the issue; however, usually Linux doesn't meddle with things like NVRAM without asking you first. It's still a mystery what caused this in the first place.

I hope someone else finds this information useful.
Hello, we appreciate your response.
 
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