Parallels desktop: Maximum number of activations available

Discussion in 'Account and Subscription Management' started by JasperL1, Jul 26, 2019.

  1. JasperL1

    JasperL1 Bit Poster

    Messages:
    2
    After moving to another laptop I received this error for maximum activations. Need key reset.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,140
    Hi, I've made necessary changes with your Parallels Desktop 10 key, please transfer it and let us know how it works.
     
  3. JasperL1

    JasperL1 Bit Poster

    Messages:
    2
    Still getting the maximum number activation error.
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,140
    please check your inbox
     
  5. NilsC1

    NilsC1 Bit Poster

    Messages:
    2
    Hello,
    I want to activate Parallels 10 on another Mac. My old Mac is crashed and not usable anymore. I get the message that it is not possible to activate, because the licence is used. Please help to solve the problem.
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,140
    Hi, your key's settings have been changed, please activate it again and check.
     
  7. NilsC1

    NilsC1 Bit Poster

    Messages:
    2
    Hi, it is not working. I get the same message like before. The maximum numbers of activations are reached. What to do now?
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,140
    plz, check your inbox for some additional info.
     
  9. TimP9

    TimP9 Bit Poster

    Messages:
    2
    I also erased my HD and I received the same error for maximum activations. Need key reset. TIA
     
  10. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    733
    Hi TimP9. We have reset the license key. Please try to activate now and it should work.
     
  11. TimP9

    TimP9 Bit Poster

    Messages:
    2
    That worked, Thank you Sathiya!
     
  12. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,062
    We are glad to hear that the issue is resolved.
     
  13. GM_

    GM_ Bit Poster

    Messages:
    1
    Hi, after moving to another Mac I received this error for maximum activations. Need key reset.
    I use migration assistant and it is possible that a period of time both MBPs was online in the same time.
    Anyway it is normal when you clone your old one.
    What cand I DO?
     
  14. kavyaM@Parallels

    kavyaM@Parallels Staff Member

    Messages:
    27
    We reset the license key activation limit, please try to activate and check.
     
  15. Virgil

    Virgil Bit Poster

    Messages:
    3
    Hi,

    I am trying to reinstall Parallels 10 and run into "Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
    Please reset any old machines that are registered for this key and allow just this Mac to use Parallels. Thanks!
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,140
    Hi, we've reset your license key, please check the activation
     
  17. Virgil

    Virgil Bit Poster

    Messages:
    3
    Hi, Maria

    Thank you for resetting the key. Unfortunately, I still get the same "You have reached the maximum number of activations available for your activation key" message.
     
  18. Virgil

    Virgil Bit Poster

    Messages:
    3
    I've just tried again with $ prlsrvctl activate-license-online and it worked just fine. Thanks much!
    Virgil
     
    Maria@Parallels likes this.
  19. SalL

    SalL Bit Poster

    Messages:
    7
    I have this same problem. My graphic card died, so I switched my hard drive to a different laptop and parallels 11 says I need a new license with the "You have reached the maximum number of activations available for your activation key" message.
     
  20. SalL

    SalL Bit Poster

    Messages:
    7
    Would you please reset my license and deactivate on the old computer?
     

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