Parallels desktop wants to access.... Stuck- wont' load

Discussion in 'Installation and Configuration' started by TomY1, Jun 21, 2022.

  1. TomY1

    TomY1 Bit Poster

    Messages:
    1
    Everytime I try to load up Parallels I get this screen-- my mouse is causing it to freeze and then it won't load. Typically the background is just black, not the suspending screen shown. I can unplug the mouse and then it will load-- but I want to use this mouse in parallels. What do I need to do to fix it? clicking allow doesn't work, it simply doesn't click it.
    upload_2022-6-21_22-13-31.png
     
  2. Asish@Parallels

    Asish@Parallels Staff Member

    Messages:
    162
    Hello @TomY1, Please refer to the below steps and KB articles to fix it.
    1. Uninstall Parallels Desktop on your Mac by referring to this article.
    2. Download a fresh copy of Parallels Desktop from the Parallels official website.
    3. Re-install Parallels Desktop on your Mac again.
    4. Re-install the Parallels Tools.
     

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