Everytime I try to load up Parallels I get this screen-- my mouse is causing it to freeze and then it won't load. Typically the background is just black, not the suspending screen shown. I can unplug the mouse and then it will load-- but I want to use this mouse in parallels. What do I need to do to fix it? clicking allow doesn't work, it simply doesn't click it.
Hello @TomY1, Please refer to the below steps and KB articles to fix it. 1. Uninstall Parallels Desktop on your Mac by referring to this article. 2. Download a fresh copy of Parallels Desktop from the Parallels official website. 3. Re-install Parallels Desktop on your Mac again. 4. Re-install the Parallels Tools.
