Parallels doesn't start

Discussion in 'General Questions' started by MicheleB1, Mar 6, 2018.

  1. MicheleB1

    MicheleB1 Bit poster

    Messages:
    1
    I have parallels 13, I use it until now but suddenly it stops working. Last time I used it I didn't shut down the virtual machine, just exit the app. Now I can't open Parallels, it loads for years and nothing happens. I tried to install it again but doesn't work. Any tips?
     
    MicheleB1, Mar 6, 2018
    #1
  2. Sathiya@Parallels

    Sathiya@Parallels Guest

    Hi MicheleB1. To help us understand the issue better, please take a screenshot of the error message and post here.
     
    Sathiya@Parallels, Mar 6, 2018
    #2
  3. GeorgeK7

    GeorgeK7 Bit poster

    Messages:
    1
    My VM is hung and not starting . windows is not starting . I have PARALLELS 13. can anyone help me
     
    GeorgeK7, Mar 7, 2018
    #3
  4. ebarav

    ebarav Bit poster

    Messages:
    1
     
    Last edited by a moderator: Mar 11, 2018
    ebarav, Mar 11, 2018
    #4
  5. Sathiya@Parallels

    Sathiya@Parallels Guest

    Hi ebarav. Please select Actions (from Mac menu bar) -> Take Snapshot. Again select Actions -> Reset to terminate and restart the virtual machine.
     
    Sathiya@Parallels, Mar 12, 2018
    #5

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