Parallels Internet Security trial not one year?

[JoannC]

Hi there,
I have had a new purchase of Parallels on my mac for nearly one month and the internet security is telling me the trial period only has a few days left to run. I had thought, and rechecked the instruction book, that the internet security was supposed to be one year. Was there supposed to be something special to do to have the 1 year trial as promised?

 

[Yeolegood]

Please make sure that your Parallels Desktop installation is up to date (at least build 3810) and try to reinstall PArallels Internet Security as described below:

- in Virtual Machine uninstall Parallels Internet Security from Add/Remove Program
- Select Uninstall, Complete Uninstall.
- Reboot guest OS.
- Install Parallels Internet Security from Parallels Desktop Menu - Virtual Machine -> Install Parallels Internet Security.
- Reboot guest OS.

It should help.

 

[JoannC]

Thanks, I have sent your instructions to my husband who has the mac with him on the road. Will report back if there are any issues. I appreciate your help.