Parallels Mobile issues

D

DianeW

Bit poster
I have Parallels Desktop 6 Switch to Mac edition and Parallels Mobile app installed on my Itouch. I have followed all the instructions regarding setting up Mobile. I can login on both the computer and Touch with my email and password but when I go to try and access my computer from the Touch, although it finds my Mac and it is named identical to what my registration info shows, I get a message saying incorrect user name/password. I have entered and reentered info countless times. Any suggestions. I have a brand new Macbook OS X.
 
solved

I uninstalled Parallels Mobile from Touch and reinstalled and followed directions and now it works. Case closed.
 
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