Parallels toolbox activation

Discussion in 'Parallels Toolbox for Mac' started by JohnW75, Jan 10, 2022.

  1. JohnW75

    JohnW75 Bit Poster

    Messages:
    3
    I just purchased a new MacBook pro M1. I bought a new license for this machine and renewed a license for a previous machine. I able to reactivate the previous machine but not the M1 Mac. My account shows 2 licenses but only one subscription. How do I get an activation key?
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello,
    we've found your license key associated with your Parallels Account.
    Please check your inbox for more information.
     
  3. JohnW75

    JohnW75 Bit Poster

    Messages:
    3
    Thank you for looking into this. the license you sent me has already been used on my 13 inch MacBook.when I try to use it for my 16 inch MacBook I get the error message that it has already been activated. what can I do now?
     
  4. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,039
    Hi, we have sent you a private message. Kindly check and response.
     
  5. JohnW75

    JohnW75 Bit Poster

    Messages:
    3
    I do not see the message, can you resend it?
     
  6. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,039
    Hi, we have sent you the private message again. Kindly check.
     

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