Parallels Toolbox for Mac Can not take a webpage shot.

Discussion in 'Parallels Toolbox for Mac' started by WolfL1, Nov 27, 2019.

  1. WolfL1

    WolfL1 Bit Poster

    Messages:
    2
    I tried to reinstall Toolbox but it didn't work. My default browser is Safari, and there is a camera button near address bar, I click the camera button it shows working in progress, and when it's done, nothing happened, no pictures shows in folder (desktop by default, and download folder I relocation, both folder didn't have the capture picture.)
     
  2. sergk

    sergk Parallels Developers

    Messages:
    274
    Hello,

    is problem replicated for all web pages or only for certain ones? For example, does tool work for such simple page as https://www.google.com/?
    If problem occures only for certain links could you share them with me?
     
  3. WolfL1

    WolfL1 Bit Poster

    Messages:
    2
    All web page. the problem is I never got the picture file, even I reinstall toolbox, issues stand still.
     
  4. KirillBagrinovskiiy

    KirillBagrinovskiiy Parallels Developers

    Messages:
    46
    Can you press gear on top of Parallels Toolbox -> Help -> Send Technical Data and after that click button send
    After that attach report id here
    It help us to investigate problem
     

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