Parallels Toolbox Switch Resolution lost retina options in MacOS 12.2

Discussion in 'Parallels Toolbox for Mac' started by ZachT2, Feb 3, 2022.

  1. ZachT2

    ZachT2 Bit Poster

    Messages:
    2
    I just upgraded to MacOS 12.2 (12.1) and my ultrawide monitor has lost many resolution options, both 'Retina' and not, in Parallels Toolbox Switch Resolution. It's the same monitor, same cable, same computer. Attached are screen shots of Parallels Toolbox Switch Resolution from MacOS 12.2 and 10.15.7 (Catalina) since that's the only way for me to go 'back' by using an older computer with the same monitor/cable.
    How do I get these options back? Notably 3840x1620 as RETINA
     

    Attached Files:

  2. McallenT@Parallels

    McallenT@Parallels Staff Member

    Messages:
    209
    Hello @ZachT2, Please try reinstalling Parallels Tools by referring to this KB article: https://kb.parallels.com/115835 and check. Thanks, Parallels Team.
     
  3. McallenT@Parallels

    McallenT@Parallels Staff Member

    Messages:
    209
  4. ZachT2

    ZachT2 Bit Poster

    Messages:
    2
    Thanks for reply. This issue isn't in a VM, it's in Parallels Toolbox on my primary mac that has Parallels installed. I've just tried quitting Parallels Toolbox, installing and restarting Toolbox and still have same issue.
     

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