Parallels Tools cannot be installed and bad Resolution

Discussion in 'Windows Virtual Machine' started by Maxi5, Mar 10, 2024.

  1. Maxi5

    Maxi5 Bit poster


    If I want install the Parallels Tools the ISO will be mounted, but if I click on the exe nothing will happen (also with run as administrator)
    The Screen Resolution cannot be changed. There're grey and I can't change this.
    What can I do?
    I am running MacOS (newest update) on an IMac with Apple Chip and Windows 11 ARM as Virtual Machine.
    AkronM likes this.
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Hello Maxi5,

    Have you tried this method?
    In the top menu click Actions > Reinstall Parallels Tools, wait for the installation to finish, and restart the virtual machine.

    If the issue persists, to aid us in troubleshooting this further, please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.

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