Parallels Tools cannot be installed and bad Resolution

Discussion in 'Windows Virtual Machine' started by Maxi5, Mar 10, 2024.

  1. Maxi5

    Maxi5 Bit poster

    Messages:
    1
    Hello,

    If I want install the Parallels Tools the ISO will be mounted, but if I click on the exe nothing will happen (also with run as administrator)
    The Screen Resolution cannot be changed. There're grey and I can't change this.
    What can I do?
    I am running MacOS (newest update) on an IMac with Apple Chip and Windows 11 ARM as Virtual Machine.
     
    AkronM likes this.
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    337
    Hello Maxi5,

    Have you tried this method?
    In the top menu click Actions > Reinstall Parallels Tools, wait for the installation to finish, and restart the virtual machine.

    If the issue persists, to aid us in troubleshooting this further, please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     

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