Parallels Tools cannot be installed.

[cesargar]

I am seeing the following error message when attempting to install Parallels Tools 5582 on a Windows XP VM:

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Parallels Tools Setup
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Parallels Tools cannot be installed. You must have administrator permissions to install Parallels Tools. Log in to the computer as an administrator and try again.
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OK
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I am of course logged in as an administrator.
Is anyone else getting this error?
Any tips on how to solve it?

Thanks

 

[Stacey M]

Hello,

please, in VM make sure that hidden files and folders on your computer are shown (Control Panel->Folder Options->View), then, go to your Program Files and find "InstallShield Installation Information" folder. Delete it with shift+del, then reboot your VM and try to install Parallels Tools.

Best regards,
Stacey

 

[cesargar]

Thanks Stacey but your suggestion didn't fix my problem.

I found a workaround by running "PrlTools.exe" directly from the "Parallels tools Setup disk" drive.

I think the problem may be with the "PTStart.exe" program that is autorun from that drive.

 

[juicysauce]

Thanks for this thread. Stacey's instructions didn't work for me either, but I was able to simply double-click on my D: drive (Parallels Tools setup disk) to initiate the installation process. I didn't need to find PrlTools.exe.