Parallels Tools Error

C

copelands

Bit poster
I have upgraded to the 3188 build of Parallels. When I start the VM it says the tools are out of date and to ugrade them. When I try and upgrade I get an error 6001 saying close other running progs and make sure you are connected to the internet. I can't remove the tools using the control panel.

Any ideas?
 
copelands said:
I have upgraded to the 3188 build of Parallels. When I start the VM it says the tools are out of date and to ugrade them. When I try and upgrade I get an error 6001 saying close other running progs and make sure you are connected to the internet. I can't remove the tools using the control panel.

Any ideas?
Click to expand...
I had this problem as well and *finally* solved it by deleting the Installshield folder, which is in Program Files > Common Programs directory on your C drive. As soon as that was gone, I was able to update to the newest version of Parallels Tools.
 
copelands said:
I have upgraded to the 3188 build of Parallels. When I start the VM it says the tools are out of date and to ugrade them. When I try and upgrade I get an error 6001 saying close other running progs and make sure you are connected to the internet. I can't remove the tools using the control panel.

Any ideas?
Click to expand...
Try un-installing first. If that fails, go into SafeMode.
 
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