Parallels Tools fail to install after update to Ubuntu 14.04

VasiliiB · Mar 18, 2019

After I've installed a new portion of updates to Ubuntu 14.04 the mouse cursor disappeared both in 32 bit and 64 bit version. I've installed the latest update to Parallels Desktop and it tried to reinstall Parallels Tools, but the installer failed. In /var/log/parallels-tools-install.log I see those problems:

Code:

  CC [M]  /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_call.o
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_call.c: In function 'tg_req_map_user_pages':
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_call.c:111:2: warning: passing argument 7 of 'get_user_pages' from incompatible pointer type [enabled by default]
  got = prl_get_user_pages(
  ^
In file included from include/linux/scatterlist.h:7:0,
                 from include/linux/dmapool.h:14,
                 from include/linux/pci.h:1232,
                 from /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_call.c:7:
include/linux/mm.h:1222:6: note: expected 'struct vm_area_struct **' but argument is of type 'struct page **'
 long get_user_pages(struct task_struct *tsk, struct mm_struct *mm,
      ^
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_call.c:111:2: error: too many arguments to function 'get_user_pages'
  got = prl_get_user_pages(
  ^
In file included from include/linux/scatterlist.h:7:0,
                 from include/linux/dmapool.h:14,
                 from include/linux/pci.h:1232,
                 from /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_call.c:7:
include/linux/mm.h:1222:6: note: declared here
 long get_user_pages(struct task_struct *tsk, struct mm_struct *mm,
      ^

Full log is attached below. This looks very similar to this problem reported for the nvidia drivers:
https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-340/+bug/1573508

They've fixed it with that patch:
http://launchpadlibrarian.net/41524...ntu0.14.04.1_384.130-0ubuntu0.14.04.2.diff.gz

Please investigate and update the Parallels Tools image to a working one as soon as possible, my work depends on that

MarkG3 · Mar 18, 2019

I have the same issues with mouse cursor hidden and tools installer failing with both Ubuntu 16.04 and 18.04...

SanjuP · Mar 19, 2019

Please uninstall the latest linux kernel and reboot (mine was 4.4.0-143) and automatically reverted to (4.4.0-142-generic):
Step 1: sudo apt-get purge linux-image-4.4.0-143-generic, sudo apt-get purge linux-image-4.4.0-143-generic, sudo reboot
Step 2: verify if the downgrade was successful i.e output of: uname -r
Step 3: re-install parallels tools.

VasiliiB · Mar 20, 2019

Thanks. But please update Parallels Tools image to work with the latest linux kernel (4.4.0-143) so that we're able to keep our system up to date together with installed Parallels Tools.

jf1 · Mar 25, 2019

This is affecting me as well, should we expect an update?

sam452 · Mar 26, 2019

My attempt to follow @SanjuP steps returned failure:
sudo apt-get purge linux-image-4.4.0-143-generic
The following packages will be REMOVED:
linux-image-4.4.0-143-generic*
0 upgraded, 0 newly installed, 1 to remove and 22 not upgraded.
After this operation, 7,218 kB disk space will be freed.
Do you want to continue? [Y/n] Y
(Reading database ... 335781 files and directories currently installed.)
Removing linux-image-4.4.0-143-generic (4.4.0-143.169) ...
E: Aborting removal of the running kernel
dpkg: error processing package linux-image-4.4.0-143-generic (--purge):
subprocess installed pre-removal script returned error exit status 1
Errors were encountered while processing:
linux-image-4.4.0-143-generic
E: Sub-process /usr/bin/dpkg returned an error code (1)

This is the log of /var/log/dpkg which I hope is helpful. Not clear to me yet.

2019-03-26 03:10:05 startup packages purge
2019-03-26 03:10:05 status installed linux-generic:amd64 4.4.0.143.151
2019-03-26 03:10:07 remove linux-generic:amd64 4.4.0.143.151 <none>
2019-03-26 03:10:07 status half-configured linux-generic:amd64 4.4.0.143.151
2019-03-26 03:10:07 status half-installed linux-generic:amd64 4.4.0.143.151
2019-03-26 03:10:07 status config-files linux-generic:amd64 4.4.0.143.151
2019-03-26 03:10:07 status config-files linux-generic:amd64 4.4.0.143.151
2019-03-26 03:10:07 status config-files linux-generic:amd64 4.4.0.143.151
2019-03-26 03:10:07 status not-installed linux-generic:amd64 <none>
2019-03-26 03:10:07 status installed linux-image-generic:amd64 4.4.0.143.151
2019-03-26 03:10:07 remove linux-image-generic:amd64 4.4.0.143.151 <none>
2019-03-26 03:10:07 status half-configured linux-image-generic:amd64 4.4.0.143.151
2019-03-26 03:10:07 status half-installed linux-image-generic:amd64 4.4.0.143.151
2019-03-26 03:10:07 status config-files linux-image-generic:amd64 4.4.0.143.151
2019-03-26 03:10:07 status config-files linux-image-generic:amd64 4.4.0.143.151
2019-03-26 03:10:07 status config-files linux-image-generic:amd64 4.4.0.143.151
2019-03-26 03:10:07 status not-installed linux-image-generic:amd64 <none>
2019-03-26 03:10:07 status installed linux-modules-extra-4.4.0-143-generic:amd64 4.4.0-143.169
2019-03-26 03:10:07 remove linux-modules-extra-4.4.0-143-generic:amd64 4.4.0-143.169 <none>
2019-03-26 03:10:07 status half-configured linux-modules-extra-4.4.0-143-generic:amd64 4.4.0-143.169
2019-03-26 03:10:07 status half-installed linux-modules-extra-4.4.0-143-generic:amd64 4.4.0-143.169
2019-03-26 03:10:08 status config-files linux-modules-extra-4.4.0-143-generic:amd64 4.4.0-143.169
2019-03-26 03:10:08 purge linux-modules-extra-4.4.0-143-generic:amd64 4.4.0-143.169 <none>
2019-03-26 03:10:08 status config-files linux-modules-extra-4.4.0-143-generic:amd64 4.4.0-143.169
2019-03-26 03:10:08 status config-files linux-modules-extra-4.4.0-143-generic:amd64 4.4.0-143.169
2019-03-26 03:10:08 status config-files linux-modules-extra-4.4.0-143-generic:amd64 4.4.0-143.169
2019-03-26 03:10:08 status config-files linux-modules-extra-4.4.0-143-generic:amd64 4.4.0-143.169
2019-03-26 03:10:08 status config-files linux-modules-extra-4.4.0-143-generic:amd64 4.4.0-143.169
2019-03-26 03:10:08 status not-installed linux-modules-extra-4.4.0-143-generic:amd64 <none>
2019-03-26 03:10:08 status installed linux-image-4.4.0-143-generic:amd64 4.4.0-143.169
2019-03-26 03:10:08 remove linux-image-4.4.0-143-generic:amd64 4.4.0-143.169 <none>
2019-03-26 03:10:08 status half-configured linux-image-4.4.0-143-generic:amd64 4.4.0-143.169
2019-03-26 03:10:30 status installed linux-image-4.4.0-143-generic:amd64 4.4.0-143.169
2019-03-26 03:11:07 startup packages purge
2019-03-26 03:11:07 status installed linux-image-4.4.0-143-generic:amd64 4.4.0-143.169
2019-03-26 03:11:08 remove linux-image-4.4.0-143-generic:amd64 4.4.0-143.169 <none>
2019-03-26 03:11:08 status half-configured linux-image-4.4.0-143-generic:amd64 4.4.0-143.169
2019-03-26 03:11:11 status installed linux-image-4.4.0-143-generic:amd64 4.4.0-143.169

PatrickB16 · Mar 26, 2019

sam452 said:
My attempt to follow @SanjuP steps returned failure:
sudo apt-get purge linux-image-4.4.0-143-generic
The following packages will be REMOVED:
linux-image-4.4.0-143-generic*
0 upgraded, 0 newly installed, 1 to remove and 22 not upgraded.
After this operation, 7,218 kB disk space will be freed.
Do you want to continue? [Y/n] Y
(Reading database ... 335781 files and directories currently installed.)
Removing linux-image-4.4.0-143-generic (4.4.0-143.169) ...
E: Aborting removal of the running kernel
dpkg: error processing package linux-image-4.4.0-143-generic (--purge):
subprocess installed pre-removal script returned error exit status 1
Errors were encountered while processing:
linux-image-4.4.0-143-generic
E: Sub-process /usr/bin/dpkg returned an error code (1)

The problem you are seeing is caused by trying to remove the kernel that the OS is currently using. Instead of trying to uninstall the kernel, you can use grub to select the kernel you want to use at boot. I switched back to .142 with grub and was able to install the tools. Unfortunately, even that is not a perfect solution. There are some tools that won't install and 3d acceleration is still broken. They really need to release a proper fix.

sam452 · Mar 27, 2019

Yes, thank you.
How did you get to the grub dialog when starting Ubuntu in Parallels? I've tried multiple combinations of shift, ESC to beat the loading of the kernel to get to choose a different kernel.

PatrickB16 · Mar 27, 2019

sam452 said:
Yes, thank you.
How did you get to the grub dialog when starting Ubuntu in Parallels? I've tried multiple combinations of shift, ESC to beat the loading of the kernel to get to choose a different kernel.

I ran into that as well, but I thought it was just me. I gt around it by modifying the grunt config to always display the grunt loader at boot. To do that:

1. Start up the guest OS. Once it reaches the login screen, use ctrl + alt + F3 to drop to the command line shell.
2. Enter your username and password.
3. On the command line enter

Code:

sudo nano /etc/default/grub

. nano is just my preferred lightweight text editor, you can use whatever editor works best for you.
4. Look for the line

GRUB_HIDDEN_TIMEOUT=0

and comment it out.
5. Save your changes and exit back to the command line.
6. Run the command

Code:

sudo update-grub

to apply your changes. If you are running grub2 you will need to modify that command to sudo update-grub2.
7. Restart your system using the

Code:

reboot

command.
8. When the system reboots you should see the grub menu. Select 'Advanced Options' and pick the kernel you want. Keep in mind, you will have to do this every time you boot. If you want to actually change the default kernel, there should be an option in grunt, but I don't know what it is exactly.

You can also take a look here: https://www.pontikis.net/tip/?id=36 for more info on grunt.

Parallels Tools fail to install after update to Ubuntu 14.04

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