Parallels Tools Installation Fails With New Update

[anonymous coward]

I get the following message: The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again....


Please see attached screen shot.


Anyone else experience this/have any suggestions?

 

[anonymous coward]

I might have found my own answer....

http://kb.parallels.com/en/5116

Will try this out and post the results....

 

[anonymous coward]

Didn't work....

That KB article needs to be updated I think, it doesn't remove the application.

I had to use the Microsoft Software Removal Tool to do it.

That worked to remove Parallels Tools -- and then I reinstalled it and everything was fine.

Seems to me like the installer shouldn't function in that way.... the installer fails if it can't find the old version to uninstall.