Parallels Tools problem with Linux Mint 15

[autigers1970]

I installed Mint 15 on my Mac using Parallels. But when I try to install Tools it says there was an error. Here's the log file contents:

2013-06-29T16:44:21-0500:

Parallels Tools 7.0.15107.796624 Installer started.
2013-06-29T16:44:23-0500: execCmd: ./installer/pm.sh check_guest_tools 2>&1 [1]
2013-06-29T16:44:28-0500: Hit http://archive.ubuntu.com raring Release.gpg
Get:1 http://security.ubuntu.com raring-security Release.gpg [933 B]
Get:2 http://archive.ubuntu.com raring-updates Release.gpg [933 B]
Get:3 http://packages.linuxmint.com olivia Release.gpg [197 B]
Get:4 http://security.ubuntu.com raring-security Release [40.8 kB]
Hit http://archive.ubuntu.com raring Release
Get:5 http://archive.canonical.com raring Release.gpg [933 B]
Get:6 http://packages.linuxmint.com olivia Release [17.6 kB]
Get:7 http://archive.ubuntu.com raring-updates Release [40.8 kB]
Get:8 http://archive.canonical.com raring Release [5,919 B]
Get:9 http://security.ubuntu.com raring-security/main amd64 Packages [75.0 kB]
Hit http://archive.ubuntu.com raring/main amd64 Packages
Hit http://archive.ubuntu.com raring/restricted amd64 Packages
Get:10 http://archive.canonical.com raring/partner amd64 Packages [2,728 B]
Get:11 http://packages.linuxmint.com olivia/main amd64 Packages [23.9 kB]
Hit http://archive.ubuntu.com raring/universe amd64 Packages
Hit http://archive.ubuntu.com raring/multiverse amd64 Packages
Get:12 http://security.ubuntu.com raring-security/restricted amd64 Packages [14 B]
Get:13 http://archive.canonical.com raring/partner i386 Packages [3,799 B]
Hit http://archive.ubuntu.com raring/main i386 Packages
Get:14 http://security.ubuntu.com raring-security/universe amd64 Packages [22.5 kB]
Hit http://archive.ubuntu.com raring/restricted i386 Packages
Get:15 http://packages.linuxmint.com olivia/upstream amd64 Packages [8,635 B]
Hit http://archive.ubuntu.com raring/universe i386 Packages
Get:16 http://security.ubuntu.com raring-security/multiverse amd64 Packages [1,143 B]
Get:17 http://packages.linuxmint.com olivia/import amd64 Packages [37.9 kB]
Hit http://archive.ubuntu.com raring/multiverse i386 Packages
Get:18 http://security.ubuntu.com raring-security/main i386 Packages [74.2 kB]
Hit http://archive.ubuntu.com raring/main Translation-en
Get:19 http://security.ubuntu.com raring-security/restricted i386 Packages [14 B]
Get:20 http://packages.linuxmint.com olivia/main i386 Packages [23.9 kB]
Hit http://archive.ubuntu.com raring/multiverse Translation-en
Get:21 http://security.ubuntu.com raring-security/universe i386 Packages [23.1 kB]
Hit http://archive.ubuntu.com raring/restricted Translation-en
Get:22 http://security.ubuntu.com raring-security/multiverse i386 Packages [1,403 B]
Get:23 http://packages.linuxmint.com olivia/upstream i386 Packages [8,620 B]
Hit http://archive.ubuntu.com raring/universe Translation-en
Get:24 http://security.ubuntu.com raring-security/main Translation-en [38.9 kB]
Get:25 http://archive.ubuntu.com raring-updates/main amd64 Packages [105 kB]
Get:26 http://packages.linuxmint.com olivia/import i386 Packages [38.8 kB]
Hit http://security.ubuntu.com raring-security/multiverse Translation-en
Get:27 http://archive.ubuntu.com raring-updates/restricted amd64 Packages [14 B]
Hit http://security.ubuntu.com raring-security/restricted Translation-en
Get:28 http://archive.ubuntu.com raring-updates/universe amd64 Packages [99.7 kB]
Get:29 http://security.ubuntu.com raring-security/universe Translation-en [14.8 kB]
Ign http://archive.canonical.com raring/partner Translation-en_US
Get:30 http://archive.ubuntu.com raring-updates/multiverse amd64 Packages [1,143 B]
Get:31 http://archive.ubuntu.com raring-updates/main i386 Packages [104 kB]
Ign http://archive.canonical.com raring/partner Translation-en
Get:32 http://archive.ubuntu.com raring-updates/restricted i386 Packages [14 B]
Get:33 http://archive.ubuntu.com raring-updates/universe i386 Packages [100 kB]
Get:34 http://archive.ubuntu.com raring-updates/multiverse i386 Packages [1,403 B]
Get:35 http://archive.ubuntu.com raring-updates/main Translation-en [51.3 kB]
Hit http://archive.ubuntu.com raring-updates/multiverse Translation-en
Ign http://security.ubuntu.com raring-security/main Translation-en_US
Hit http://archive.ubuntu.com raring-updates/restricted Translation-en
Ign http://security.ubuntu.com raring-security/multiverse Translation-en_US
Get:36 http://archive.ubuntu.com raring-update2013-06-29T16:44:50-0500: s/universe Translation-en [54.6 kB]
Ign http://security.ubuntu.com raring-security/restricted Translation-en_US
Ign http://security.ubuntu.com raring-security/universe Translation-en_US
Ign http://archive.ubuntu.com raring/main Translation-en_US
Ign http://archive.ubuntu.com raring/multiverse Translation-en_US
Ign http://archive.ubuntu.com raring/restricted Translation-en_US
Ign http://archive.ubuntu.com raring/universe Translation-en_US
Ign http://packages.linuxmint.com olivia/import Translation-en_US
Ign http://archive.ubuntu.com raring-updates/main Translation-en_US
Ign http://archive.ubuntu.com raring-updates/multiverse Translation-en_US
Ign http://packages.linuxmint.com olivia/import Translation-en
Ign http://archive.ubuntu.com raring-updates/restricted Translation-en_US
Ign http://archive.ubuntu.com raring-updates/universe Translation-en_US
Ign http://packages.linuxmint.com olivia/main Translation-en_US
Ign http://packages.linuxmint.com olivia/main Translation-en
Ign http://packages.linuxmint.com olivia/upstream Translation-en_US
Ign http://packages.linuxmint.com olivia/upstream Translation-en
Fetched 1,024 kB in 5s (183 kB/s)
Reading package lists...
Return code from apt-get update is 0
WARNING: The following packages cannot be authenticated!
linux-headers-3.8.0-19-generic
Authentication warning overridden.
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(Reading database ... 141074 files and directories currently installed.)
Preparing to replace linux-headers-3.8.0-19-generic 3.8.0-19.29 (using .../linux-headers-3.8.0-19-generic_3.8.0-19.30_amd64.deb) ...
Unpacking replacement linux-headers-3.8.0-19-generic ...
Setting up linux-headers-3.8.0-19-generic (3.8.0-19.30) ...
Examining /etc/kernel/header_postinst.d.
run-parts: executing /etc/kernel/header_postinst.d/dkms 3.8.0-19-generic /boot/vmlinuz-3.8.0-19-generic
2013-06-29T16:44:50-0500: execCmd: ./installer/pm.sh download_guest_tools 2>&1 [0]

Sat Jun 29 16:44:51 CDT 2013
Start installation or upgrade of Guest Tools
Installed Guest Tools were not found
Perform installation into the /usr/lib/parallels-tools directory
cat: /usr/lib/parallels-tools/kmods/../version: No such file or directory
Start installation of prl_eth kernel module
awk: fatal: cannot open file `/lib/modules/3.8.0-19-generic/build/include/linux/version.h' for reading (No such file or directory)
/bin/sh: 1: [: -ge: unexpected operator
make: Entering directory `/usr/lib/parallels-tools/kmods'
cd prl_eth/pvmnet && make
awk: fatal: cannot open file `/lib/modules/3.8.0-19-generic/build/include/linux/version.h' for reading (No such file or directory)
/bin/sh: 1: [: -ge: unexpected operator
/bin/sh: 1: [: -ge: unexpected operator
make[1]: Entering directory `/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
Makefile:41: *** Unsupported kernel version in /lib/modules/3.8.0-19-generic/build. Stop.
make[1]: Leaving directory `/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
make: *** [all] Error 2
make: Leaving directory `/usr/lib/parallels-tools/kmods'
Error: could not build kernel modules
Error: failed to install kernel modules
2013-06-29T16:44:51-0500: execCmd: ./install --install [143]
2013-06-29T16:44:51-0500: Error: An error occurred when installing Parallels Tools. Please go to /var/log/parallels-tools-install.log for more information.
2013-06-29T16:44:57-0500: Exiting with code 1

What's happening here?

 

[gill1109]

I had exactly the same problem.

 

[gill1109]

I found that there's a file called "version.h" in the package linux-libc-dev so I installed that package. The file "version.h" is in the directory /usr/include/linux so I copied it to /lib/modules/3.8.0-19-generic/build/include/linux/. I then tried again. Now the installation gets a bit further but finishes again with a heap of errors.


vr jul 19 19:46:32 CEST 2013
Start installation or upgrade of Guest Tools
new version of parallels tools
Installed Guest Tools were not found
Perform installation into the /usr/lib/parallels-tools directory
cat: /usr/lib/parallels-tools/kmods/../version: No such file or directory
Start installation of prl_eth kernel module
make: Entering directory `/usr/lib/parallels-tools/kmods'
cd prl_eth/pvmnet && make
make[1]: Entering directory `/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
make -C /lib/modules/3.8.0-19-generic/build M=/usr/lib/parallels-tools/kmods/prl_eth/pvmnet
make[2]: Entering directory `/usr/src/linux-headers-3.8.0-19-generic'
LD /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/built-in.o
CC [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.o
/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.c:66:22: error: expected ‘=’, ‘,’, ‘;’, ‘asm’ or ‘__attribute__’ before ‘pvmnet_pci_init’
/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.c:140:23: error: expected ‘=’, ‘,’, ‘;’, ‘asm’ or ‘__attribute__’ before ‘pvmnet_pci_remove’
/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.c:162:12: error: ‘pvmnet_pci_init’ undeclared here (not in a function)
/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.c:163:2: error: implicit declaration of function ‘__devexit_p’ [-Werror=implicit-function-declaration]
/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.c:163:25: error: ‘pvmnet_pci_remove’ undeclared here (not in a function)
/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.c:403:13: warning: ‘pvmnet_setup’ defined but not used [-Wunused-function]
cc1: some warnings being treated as errors
make[3]: *** [/usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.o] Error 1
make[2]: *** [_module_/usr/lib/parallels-tools/kmods/prl_eth/pvmnet] Error 2
make[2]: Leaving directory `/usr/src/linux-headers-3.8.0-19-generic'
make[1]: *** [all] Error 2
make[1]: Leaving directory `/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
make: *** [installme] Error 2
make: Leaving directory `/usr/lib/parallels-tools/kmods'
Error: could not build kernel modules
Error: failed to install kernel modules
2013-07-19T19:46:34+0200: execCmd: ./install --install [143]
2013-07-19T19:46:34+0200: Error: An error occurred when installing Parallels Tools. Please go to /var/log/parallels-tools-install.log for more information.
2013-07-19T19:46:37+0200: Exiting with code 1

 

[Johnisgolden]

I found that Linux Mint 15 with Mate Desktop worked fine after being installed directly from the iso using Parallels 8, but Linux Mint 15 with Cinnamon Desktop had numerous problems.