Parallels Tools stopped working in Win7 VM?

J

John Kinsella

Bit poster
Hey guys -

I've had a windows 7 VM running for quite a while in Parallels Desktop for Mac 5. This morning I started the VM, the installed Parallels Tools found an update and attempted to upgrade itself. That didn't work out, and I haven't been able to get the tools re-installed since. The installer gets to where the UI states it's registering the program with the system, then something happens and it backs out the install.

Browsing the event logs, this seems to be happening at the same time the install dies:

Fault bucket , type 0
Event Name: PnPDriverImportError
Response: Not available
Cab Id: 0

Problem signature:
P1: x86
P2: 00000003
P3: msmouse.inf
P4: b6d07cfc8be82a3499fc117f48413f45135b12b4
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x86_cc296a183d2d1ca9fa65c1cde2c9983c930ed64_07a5bcf4

Analysis symbol:
Rechecking for solution: 0
Report Id: dfe1f254-0485-11df-b636-001c427210e2
Report Status: 4
Click to expand...
Any thoughts/suggestions would be appreciated.

John
 
John,

You are not the only one having this problem. I was on the telephone with support yesterday and they could not fix the problem. I am waiting for a response. I have also submitted a ticket (since I am still within my time to do so for free) and a couple of the other forums are on the same topic.

If a parallels person looks at this string, I just did a report on it and they can look at ID 2202793. Maybe with enough people looking at this, we can get a fix sooner than later!!
 
Thx Christine

Christine - Interesting to know.

Just an update - for some silly reason I just tried "upgrading" the parallels tools on a linux vm - backtrack 4 release, based on slackware. I tell Parallels it's a ubuntu machin and that's worked fine in the past. While the tools "upgraded," my mouse has lost the ability to click. Still moves around the screen, but apparently the button up/down events are not getting through.

Did somebody forget to tell us that we're beta testing?
 
Same problem here, ticket no 857502, it's like they pushed the update to the latest build and it killed off anyone using windows 7. I asked in my latest communication for them to roll back the software (push an update that goes back to the last stable version) so that I can use parallels... I had a very sweet setup for work that now is rather useless...
 
Posted this in another thread, just fixed my own issue.

Windows pushed an update on 1/20 that killed networking. A system restore to the 19th managed to fix my parallels tools problems and networking issues. I suggest avoiding KB978207, the culmulative update for internet explorer... rolling back and avoiding this fixed all my problems
 
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