parallels tools won't uninstall

[alanterra]

I am getting the message "Parallels tools are not installed." When I try to uninstall the tools using the Control Panel:Add or Remove Programs I get a Program Error "Fatal error during installation." Running the Install Parallel Tools menu item does not seem to fix my problem. Is there any other way to uninstall Parallel Tools so I can install them again?

 

[Anupama A]

Hello,

Please clear the folder C:\Documents and Settings\Administrator\Local Settings\Temp on Windows side to remove all the information kept by Windows installer. Check the Guest OS behavior after this. If the problem is still here, try the following:

1. Go to C:\Program Files\Parallels and delete the "Parallels Tools" folder;
2. Click "Start" -> "Run" and type regedit. Hit OK.
3. In Registry Editor, go to My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Parallels and delete the "Parallels Tools" entry.
4. Reboot Windows;
5. Make sure that Tools do not get installed again and install them from Virtual Machine menu in Parallels Desktop menubar.

Thank You.
___________
Anupama
Parallels Team