Parallels Update 18.1.1 won't download

Discussion in 'Installation and Configuration of Parallels Desktop' started by OlafS9, Jan 18, 2023.

  1. OlafS9

    OlafS9 Bit poster

    Messages:
    3
    This on a Mac mini M1 using Parallels 18.1.0.

    Being notified about an upgrade to 18.1.1 and pressing "Download update", the download fails immediately with "The file 'ParallelsDesktop-18.1.1-53328.dmg' can't be downloaded. Try again later." (error message translated from german by me).

    Tried this on two different days, no change.
    And just in case: no, internet connectivity isn't broken on my end. I am posting this from the same machine, that fails to download the Parallels update.
     
    OlafS9, Jan 18, 2023
    #1
  2. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings!
    Thank you for this message provided.
    We've created a ticket in our system to proceed with investigation of your issue.
    Kindly check your inbox or in my.parallels.com.
    Just login > find "Support" tab in the top-right corner > My tickets.
    Thank you!
     
    Aydaskhan Asochakov, Jan 19, 2023
    #2

Share This Page