Parallels Update Freezez Guest Operating System

K

Kristin

Bit poster
Every time I try to update Parallels in my guest OS, Windows XP, it freezes. I have been trying for at least a month now. What can I do to fix this? I am following the prompts that come up when Windows finishes loading. I have also tried a manual update. Either way my guest OS freezes. I have to do a force quit every time to get out of the system. Then I have to start all over again only to have the same thing happen. Please help!
 
I am running Parallels version 3.0. The update is for built 5626 I believe. I'm at work right now so I'm not sure which build I am running before the update. I want to say it is 5618. But I'm not sure. Thanks!
 
Hello, Kristin,

Please, manually download the newest build using the link given in the article below:

http://kb.parallels.com/en/5802

and install Parallels Desktop 5626 from this package.
Please, make sure, that you download the same language pack as you currently use in your Parallels Desktop.
 
I was able to do the download manually.
Thanks!

I anticipate that this problem will arise with any new update. If so, should I return to the same link and download manually? Why does this happen?

I update when in Mac, right?

Then when I log onto Windows I will be prompted to update again, right?
 
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