Thank you @RogerH6. I submitted a ticket and I encourage anyone who has this issue to also do so. First, from Parallel's Help Menu choose "Submit Technical Data". After submitting then save the technical submission code, you will need it for the support ticket. Then be sure to log into your account and get your "support code" -- it is a different number. Go here to open the ticket. I have found that Parallels support usually responds with some off the way unrelated questions; follow the process all the way to the end. They normally close the first ticket you submit with "not our problem". That's their SOP. So, then open a second ticket. Sometimes you need to open a third ticket. Parallels Support is a luck-of-the-draw operation. Eventually, if you are patient, you'll get a technician who cares enough to pursue the issue and not dismiss you.