Why ask her to provide you with info when presumably your team can't get to replying soon since you folks must be incredibly backlogged.. as noted in the thread on the last release update of parallels over on the Mac side (wondering if you guys are neglecting us over on windows&linux side), where I'm the last poster on 12/25/07.. its now been 2.5 months and no response from Parallels in these forums or out to the last issue I raised, let alone the months before that with no response to other issues. I post in public so that hopefully someone else will see the solution/response and help more people than myself with an issue, rather than private support email. Any remotely rational customer support group will reply to forum posts before private email since they may help more people..
You'd be surprised at how many sales you've likely lost due to bad customer service.. doing it right pays for itself..
