Parallels windows stack in the corner of the screen

Discussion in 'Parallels Client for Windows' started by BRANDONM9, Sep 21, 2023.

  1. BRANDONM9

    BRANDONM9

    Messages:
    1
    We have a user that is using one 4k monitor with a few other 1080p monitors. After the computer sits for a while with no interaction the windows all stack in the corner of the primary 4k monitor. Anyone know a solution?
     
  2. jpc

    jpc Pro

    Messages:
    428
    I will assume the user is using the latest version of the Parallels Client for Windows.
    I would suggest to check the logs on the Parallels Client for Windows. There might have been an unexpected monitor display/resolution update or a disconnect. If needed, enable extended logging.
    Is RemoteApps is enabled on the server? Try to toggle it and see if it makes any difference.
    Is this issue happening to other users that might have a similar configuration?
    If you can't identify the issue, contact Parallels support and explain the issue. It is a good idea to quantify how many monitors the user has, their configuration/layout and after how much time this issue happens.
     

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