Parallels Won't Start - Program Freezes

Discussion in 'Parallels Access and Parallels Desktop for Mac' started by DanielP7, May 17, 2018.

  1. DanielP7

    DanielP7 Bit poster

    Hi, I've been using Parallels v. 12 for about a year and a half now with virtually no problems. However, I just tried opening up Parallels and it freezes and the Mac color pinwheel starts rotating. The only thing I can do is force quit the application. I've tried restarting my computer, uninstalling and reinstalling Parallels, but I still have the same problem. The issue looks like the screen shot I've copied here and Parallels won't start.

    I need Parallels for my work as a translator and it would be great to fix this rather urgent issue.

    Thank you

    Attached Files:

  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Hi @DanielP7 , please follow the steps suggested in the article and let us know if that woks.
  3. RobertR15

    RobertR15 Bit poster

    Is it possible to get telephone support? Is there an 800 number?
  4. Hi RobertR15. Please check our private message for more information.

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