Parallels11-Tacx Software-USB issue

KarstenH1 · Dec 12, 2015

Hello,

after a upgrade to Parallels11 I have a big problem with my Tacx Trainingssoftware.
If I plugged in the USB cable from the Tacx interface I it connects but it will need a
longer time as under Parallels8. In the moment I try to calibrate the brake with the
Tacx TTS4 software I can start the process but I get directly a euro massage from
the programm.
On my old system with Parallels8 all run well.

Please help me with the issue.

Thanks Kail

ManojK@Parallels · Jan 23, 2016

Kindly submit your issue description and Problem Report ID at this link so that we can assist you through a remote session.

KarstenH1 · Jan 24, 2016

Hello,

I done it but I get no confirmation after press the send button, is that normal?

Thanks Kail

ManojK@Parallels · Jan 25, 2016

Kindly reply us your email address so that we can look into it and assist you ASAP.

KarstenH1 · Jan 26, 2016

Hello Manoj,

yes, I can but I don't like to post it here. Is there a secret option?

Thanks Karsten

ManojK@Parallels · Feb 2, 2016

Hi, please check our private messages to you so that we can assist you further.

KarstenH1 · Feb 20, 2016

Hello,
I did. it but I get no further help. what is wrong?

Please help, thanks

Kail

ManojK@Parallels · Feb 21, 2016

We have created you a support ticket for further investigation. The details are responded to your gicen email address on our private conversation.

KarstenH1 · Mar 14, 2016

Import the resultat in the privat conversation but I get nö further support,
what is wrong?