PD 4 Installation fails

J

Jackz

Bit poster
Hi,

I have been struggling with installing PD 4 for near two weeks and it always failed at the end and got the same screen as here: http://img.skitch.com/20081111-q2igi28j59t6feakcde2awqp92.jpg

I have checked the firewall settings and it accepts all connections. I reinstalled PD 3 and it works with no problem. I followed the instructions and removed all Parallels components several times: http://kb.parallels.com/en/5714, but still no luck.

I have Mac Pro with Leopard. BTW, PD 4 has no problems with my MacBook Pro (Leopard). We just bought seven licenses and don't know what to do with them. I called Parallels and have had a ticket for near two weeks.

Your help will be greatly appreciated.

This is the error in parallels.log

20:35:12.565 F /prl_common_utils:591/ ParallelsDirs::Init( ) was called. Current app mode = 1
20:35:12.577 F /gui:591/ Resolving alias /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs
20:35:12.577 F /gui:591/ Resolved alias = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs
20:35:12.580 F /gui:591/ Adding old format VM. Alias path = /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs, .pvs path = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs, VM name = Microsoft Windows XP
20:35:12.582 F /gui:591/ Failed to load SDK library
20:35:12.582 F /gui:591/ Error while initializing SDK. Return code: [-2147483639]
20:35:28.557 F /prl_common_utils:597/ ParallelsDirs::Init( ) was called. Current app mode = 1
20:35:28.569 F /gui:597/ Resolving alias /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs
20:35:28.569 F /gui:597/ Resolved alias = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs
20:35:28.572 F /gui:597/ Adding old format VM. Alias path = /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs, .pvs path = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs, VM name = Microsoft Windows XP
20:35:28.574 F /gui:597/ Failed to load SDK library
20:35:28.574 F /gui:597/ Error while initializing SDK. Return code: [-2147483639]
20:35:45.458 F /prl_common_utils:603/ ParallelsDirs::Init( ) was called. Current app mode = 1
20:35:45.470 F /gui:603/ Resolving alias /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs
20:35:45.470 F /gui:603/ Resolved alias = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs
20:35:45.473 F /gui:603/ Adding old format VM. Alias path = /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs, .pvs path = /Users/xxxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs, VM name = Microsoft Windows XP
20:35:45.475 F /gui:603/ Failed to load SDK library
20:35:45.475 F /gui:603/ Error while initializing SDK. Return code: [-2147483639]
 
More information about the installation problem

$ ls -la /Applications/Parallels
ls: /Application/Parallels: No such file or directory

$ ls -la /Applications
...
drwxrwxr-x 3 root admin 102 Nov 21 21:24 Parallels Desktop.app


$ sudo ipfw list
65535 allow ip from any to any

Thanks for your help. - Jack
 
PD 4 build 3540 and 3522 were used

Hi John,

Thanks for your message. I have tried PD4 build 3522 and 3540 for many times and it always fails at the end. But PD 3 works well.

Jack
 
how the installation of PD 4 fails

Basically,

1. PD 4 was downloaded from http://download.parallels.com/deskt...hotfix1/Parallels-Desktop-4.0.3540.209168.dmg

2. Double clicked the dmg file and started installation by clicking 'Install Parallels' icon following the installation steps

3. At the validation step a pop up window came up: http://img.skitch.com/20081111-q2igi28j59t6feakcde2awqp92.jpg

4. Clicked 'Show Error' on the pop up window and nothing showed up

5. Clicked 'Quit' on the pop up window and my Mac rebooted

6. Clicked 'Parallels Desktop' icon in the /Applications and nothing started

7. Checked parallels.log in /Library/logs and saw some error there:

20:35:12.565 F /prl_common_utils:591/ ParallelsDirs::Init( ) was called. Current app mode = 1
20:35:12.577 F /gui:591/ Resolving alias /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs
20:35:12.577 F /gui:591/ Resolved alias = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs
20:35:12.580 F /gui:591/ Adding old format VM. Alias path = /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs, .pvs path = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs, VM name = Microsoft Windows XP
20:35:12.582 F /gui:591/ Failed to load SDK library
20:35:12.582 F /gui:591/ Error while initializing SDK. Return code: [-2147483639]
20:35:28.557 F /prl_common_utils:597/ ParallelsDirs::Init( ) was called. Current app mode = 1
20:35:28.569 F /gui:597/ Resolving alias /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs
20:35:28.569 F /gui:597/ Resolved alias = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs
20:35:28.572 F /gui:597/ Adding old format VM. Alias path = /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs, .pvs path = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs, VM name = Microsoft Windows XP
20:35:28.574 F /gui:597/ Failed to load SDK library
20:35:28.574 F /gui:597/ Error while initializing SDK. Return code: [-2147483639]
20:35:45.458 F /prl_common_utils:603/ ParallelsDirs::Init( ) was called. Current app mode = 1
20:35:45.470 F /gui:603/ Resolving alias /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs
20:35:45.470 F /gui:603/ Resolved alias = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs
20:35:45.473 F /gui:603/ Adding old format VM. Alias path = /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs, .pvs path = /Users/xxxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs, VM name = Microsoft Windows XP
20:35:45.475 F /gui:603/ Failed to load SDK library
20:35:45.475 F /gui:603/ Error while initializing SDK. Return code: [-2147483639]
 
I'm having the exact same issue on an iMac core2duo 2.16GHz, os x 10.5.5, no previous installation of Parallels.
 
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